Sopheap Sam-Keo Email & Phone Number

New York, United States

New York City Metropolitan Area

• Identify and lead efforts to improve maturity across all process in a technology domain with a focus on execution governance/framework
• Analyze and articulate requirements for improving process efficiency, maturity, and risk
• Work with stakeholders to refine, implement and maintain execution framework across the technology organization
• Organize and document strategic processes with a focus on detail sufficient to meet periodic regulatory reviews
• Partner architecture, infrastructure, information security and engineering teams and leaders to facilitate decisions necessary for the review and onboarding of new technologies or implementation of material changes to.
• Support the enforcement of SAFe practices across the organization via the Lean Portfolio Management process and checkpoints within

• Support and administer multiple vendors’ platforms for Consumer and Commercial, include Residential Mortgage Origination Systems, Customer Management Systems, Loan Product and Pricing, Commercial Loan Origination.
• Work with business owners and stakeholders to gather requirements by conducting user interviews and communicating findings.
• Perform analysis on project requests, business requirements and assist in developing solution recommendations.
• Develop documentations and training materials for supported Loan Origination Platforms for both Commercial and Consumer lending.
• Develop reporting materials for department activities, including status reports, executive summaries, presentations, POV summaries, issue/actions items tacking.
• Assist with creation of use case, request for proposal and statement of work documentation for individual projects.

• Reviewed and revised the Disaster Recovery Business Continuity Plan and Information Security policies, standards, and procedures and manages their implementation across an organization.
• Proactively performed risk analysis for potential security issues to ensure secure applications and data.
• Maintained network security and data protection through monitoring of devices, software authenticity and firewall protection.
• Provided desktop and software support for employees throughout the organization.
• Provided on-site and remote support of Remote Deposit Captures and Internet Banking applications for depositing customers.
• Manages and configures user profile in Active Directory and Core Banking system.

• Provided direct and remote customer support with consultation, education, and problem resolution for desktop, printer, network connectivity, and telephone equipment for local and remote sites.
• Installed and configured VoIP phones, workstations, profiles, and Remote Access connections (Citrix Client and VPN Client).
• Maintained data security, integrity, and recovery ability by performing daily and other routine backup operations of user and server data, utilizing stand-alone and LAN-Based backup methods, and emergency tape.
• Developed and maintained operational support standards and procedures, utilized by all desktop technicians, providing consistency among workstation and laptop builds in the company's environment.
• Planed and coordinated security measures for information systems to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information.
• Setup and supported mobile access devices and servers, including Blackberry Enterprise, Active Sync Servers.