Sophia Anachoreta D. De Castro Email & Phone Number

Vancouver, British Columbia, Canada

In a multifaceted role, combining financial expertise with exceptional online customer service to drive accuracy in accounts and enhance user satisfaction for Rogers and Shaw Communications customers:- Comprehensive Account Management: Deep-dive into user account balances, meticulously reviewing invoices, payments, and applying necessary credits or adjustments. Expertly handle accounts receivable tasks, payments and payment reconciliations, and process refunds to ensure the utmost account accuracy.- Online Customer Support Excellence: Serve as a pivotal point of contact for Shaw's and Rogers's wireline customers through chat, addressing diverse inquiries from billing nuances, wireline plans, to payment details. The focus is always on delivering clear, timely, and effective solutions that boost customer satisfaction.- Retention & Upselling: Seamlessly handle retention inquiries, identifying pivotal moments to transition discussions towards upselling services that meets customers needs. Recognize and capitalize on opportunities to promote Rogers Wireless services, consistently driving revenue and fostering brand loyalty and customer's satisfaction.- Collaboration & Tools: Work collaboratively across departments and multitasking by working on many tools at the same time like Salesforce, Microsoft Teams, and other internal tools to optimize customer interactions and service delivery.

Vancouver, British Columbia, Canada

In a multifaceted role, combining financial expertise with exceptional online customer service to drive accuracy in accounts and enhance user satisfaction for Rogers and Shaw Communications customers:- Comprehensive Account Management: Deep-dive into user account balances, meticulously reviewing invoices, payments, and applying necessary credits or adjustments. Expertly handle accounts receivable tasks, payments and payment reconciliations, and process refunds to ensure the utmost account accuracy.- Online Customer Support Excellence: Serve as a pivotal point of contact for Shaw's and Rogers's wireline customers through chat, addressing diverse inquiries from billing nuances, wireline plans, to payment details. The focus is always on delivering clear, timely, and effective solutions that boost customer satisfaction.- Retention & Upselling: Seamlessly handle retention inquiries, identifying pivotal moments to transition discussions towards upselling services that meets customers needs. Recognize and capitalize on opportunities to promote Rogers Wireless services, consistently driving revenue and fostering brand loyalty and customer's satisfaction.- Collaboration & Tools: Work collaboratively across departments and multitasking by working on many tools at the same time like Salesforce, Microsoft Teams, and other internal tools to optimize customer interactions and service delivery.

Rio De Janeiro E Região, Brasil

A dynamic support professional responsible for comprehensive financial and administrative processes within a multinational environment. Key responsibilities include:- Contract & Document Management: Spearheaded the preparation, auditing and payment of lease and loan contracts, ensuring alignment with key compliance standards including the Sarbanes-Oxley Act (SOX). Diligently managed and audited a suite of financing agreement documents, ensuring their meticulous adherence to both U.S. and Canadian laws and taxes in order to ensure the accuracy of each contract's payment and process. - Customer & Supplier Relations: Built and nurtured strong relationships with a diverse portfolio of customers and suppliers. Addressed complex inquiries in both English and French via phone and email, consistently delivering solutions tailored to individual client needs.- Billing & Financial Oversight: Conducted end-to-end audits of financing agreements, safeguarding the accurate reflection in accounts and the correct collection of billings. Collaborated cross-functionally with teams such as credit, pricing, accounts payable, and accounts receivable to streamline customer financial transactions and resolve discrepancies.- Internal Communication & Team Collaboration: Served as a central communication hub between various internal teams at IBM. Assisted colleagues with billing and financial transaction clarifications, routing pertinent documentation to appropriate teams and analysts for swift resolutions.

Rio De Janeiro E Região, Brasil

As a key contributor in IBM's financial and administrative framework, I ensured the flawless organization, data entry, and audit of vital contractual documents:- Document & Data Management: Led the meticulous data entry of contracts and invoices into IBM's systems, ensuring accurate reflection of client details and financial transactions. Organized and maintained both electronic and physical documentation archives, including scanning and printing processes.- Audit & Quality Assurance: Rigorously audited incoming documents, pinpointing and reconciling discrepancies to ensure cohesive alignment with pre-existing records. This audit function underscored my commitment to detail and precision, vital in a financial and administrative capacity.- Team Collaboration & Support: Provided integral support to the contract management team, ensuring prompt and accurate document loading on internal systems. Collaborated closely with relevant departments to address and resolve documentation issues, streamlining operational efficiency.- Administrative Leadership: Spearheaded the scheduling and execution of team meetings, fostering open communication and collaborative project management. Upheld the seamless organization of documentation, reinforcing an efficient and accessible filing system for the team.

Rio De Janeiro E Região, Brasil

In a customer-centric role at IBM, I delivered comprehensive financial support services to North American clients, bridging the gap between intricate financial details and optimal client experiences:- Client Assistance & Communication: Served as the primary point of contact for US and Canadian clients, addressing a myriad of inquiries via toll-free calls and emails. These interactions revolved around their financial transactions, ensuring prompt and clear responses tailored to individual needs.- Administrative & Organizational Support: Managed the seamless routing of phone calls, emails, and documents, ensuring they reached the appropriate account managers or analyst teams. Organized and scheduled team meetings, furthering effective team communication by diligently documenting meeting minutes.- Back Office Collaboration: Offered indispensable first-level support to various back office teams, addressing their inquiries and assisting with daily operational needs. This collaborative function demonstrated my adaptability in both client-facing and internal team support roles.- Financial Due Diligence: Diligently conducted due diligence for clients, validating essential financial details such as their legal names, incorporation state, and company status in both the US and Canada. This ensured the utmost accuracy in billing and transaction processes, emphasizing attention to detail.

Bachelor'S Degree, International Relations And Affairs

High School Diploma