Soumyojit Bhattacharjee Email & Phone Number

Being a customer service representative for 3 plus years, I am responsible for providing timely and accurate operational support to personal and business customers on e-commerce and financial sector. Skilled in resolving complex issues, managing disputes, and ensuring customer satisfaction in high-pressure environments.  Able to build and maintain strong client relationships, identify customer needs, and deliver tailored solutions.  Skilled in handling escalation cases by understanding the customer's perspective and providing thoughtful, genuine support and reassurance, resulting in improved customer satisfaction and loyalty.Previously freelanced as an academic content writer for 3 years, collaborating with five leads, including over 1 year experience in nerdyturtlez.com.Completed certification course in Graphic Design and worked as a freelancer to design flyers, brochures and posters.