Experienced Operations Manager with a history of working in the information technology and service industry over a decade handling multi-national clients. Currently working as a Manager in Deloitte for Tools Development and Administration on ServiceNow. Skilled in Managing and Administering Tools like ServiceNow (ITSM and SPM), New Relic (APM, Infrastructure, Synthetics and Insights), Zabbix and Aternity. Also skilled in Resource Management, Event Management, IT Service Management, Incident Management and Microsoft Excel. Strong information technology professional with a Bachelor of Commerce focused on Marketing Management, Hons. from Heramba Chandra College.