As a Data Analyst I own the design and the development workflow of applications reporting purposes and analysis aimed to suppor decision- making processes for future plans. The main tasks are:- Cleaning, reading and interpreting data through theuse of statistical models and methods in order to identify correlation and patterns.- Creating reports and dashboards for the stakeholders.- Defining and implementing KPI metrics to monitor the customer service efficiency, the sales department or projects releases, with the target of supporting the business department.- Participating in "Special Projects" such as: 1)Collaborating with the Facebook team and creating dashboards for facebook.com regarding the partnership and the different products released (Facebook Iframe, Facebook Business Apps, Facebook Offline Conversions, Facebook Conversions API, Facebook Lead Ads, Facebook Custom Audiences).2)Collaborating with the Google team creating dashboards, one time analysis and reports for google.com regarding the partnership and the different products released (Google Store Sales, Google Lead Ads Generation, Google Offline Conversions).- Using third party tools for dashboards creation and reports: Google Analytics, DataStudio, Zoho Analytics, Klifpolio. Salesforce.- Using third party tools for the extraction and manipulation of raw data, such as:- Relational databases - MySQL- Anaconda Navigator - Python

As LeadsBridge Senior Customer Service, I have driven customers through the configuration of the application in order to connect and send real time data between different platforms. It has been a technical role as it required knowledge of different CRMs and Internet related protocols and tools (HTTP requests, HTML, C- URL, ADF-XML).Main tasks performed:- Creation of the official documentation as a knowledge base.- Creation of integrations plus debugging.- VIP support: providing support to our TOP-customerssuch as: Porsche Germania, Costa Crociere, Amplifon, VF Group, Versace, Clorox, Toyota, Kaplan, Saatchi & Saatchi, Kia Italy, Jaguar, Visit Qatar, Visit Orlando, Sky, Carat Italia Spa, Boardriders Inc, MetLife, Nevro, VMLY&R Italy.- Technical calls with customers and engineers.- Team Management