Shubham Papneja Email & Phone Number

Clayton, VIC, AU

Melbourne, Victoria, Australia

• As an Account Manager at MTData, I am the key point of contact for my clients.I specialise in initiating new projects, coordinating existing initiatives, and managing escalations, I bring a bold and tenacious approach.
• Establish and maintain robust client relationships through regular communication and face-to-face consultations.
• Handle client accounts with care and… Show more As an Account Manager at MTData, I am the key point of contact for my clients.I specialise in initiating new projects, coordinating existing initiatives, and managing.
• Handle client accounts with care and attention, ensuring a high level of satisfaction.Sales Operations:
• Proficiently handle quoting, preparing, and processing new orders with precision and attention to detail.
• Achieve sales targets through effective negotiation skills and a customer-centric approach.Strategic Account Management and Traning

Melbourne, Victoria, Australia

• As a Client Services Manager, I played a pivotal role in supporting and enhancing client relationships. My key duties included:
• Sales Collaboration: Working closely with Business Development Managers (BDMs) and Account Managers (AMs) to understand and implement effective sales strategies, fostering strong customer relationships.
• Training and Support: Providing necessary training and ongoing support to clients to enhance their experience and product utilisation.
• … Show more As a Client Services Manager, I played a pivotal role in supporting and enhancing client relationships. My key duties included:
• Cross-Functional Collaboration: Collaborating with internal teams (e.g., product development, marketing, and technical support) to ensure client needs are met.
• Customer Escalation Support: Serving as the primary point of contact for customers, providing critical support, promptly addressing inquiries, and efficiently resolving escalated issues.

Melbourne, Victoria, Australia

• As an Application Support Analyst, I was responsible for delivering high-quality support to a national customer base for MTData web and mobile applications, ensuring adherence to service level agreements. My key duties.
• Customer Support: Providing prompt and effective support to a diverse national customer base via Zendesk, calls, and emails.
• Operational Management: Managing daily operational queries and issues raised by VIP customers, ensuring timely… Show more As an Application Support Analyst, I was responsible for delivering high-quality support to a.
• Operational Management: Managing daily operational queries and issues raised by VIP customers, ensuring timely resolution.
• Issue Investigation: Conducting thorough investigations of customer-reported issues, analysing application and server logs, and escalating to internal technical and development teams when necessary.
• Technical Resolution: Delivering detailed diagnostic steps and resolving technical hardware issues related to connectivity, installation, and I/O triggers.

51, Holloway Drive, Bayswater

• My key responsibilities included:
• Website Transition Management: Played a pivotal role in replacing the existing website with a new WordPress platform, overseeing the entire lifecycle from planning to implementation.
• Problem Identification and Resolution: Successfully identified, diagnosed, and fixed website issues, including broken links, typographical errors, and formatting inconsistencies, ensuring optimal website performance.
• Visual Consistency and Usability… Show more My key responsibilities included:
• Visual Consistency and Usability Enhancement: Contributed to achieving a consistent visual theme across the website by implementing uniform fonts, formatting images, and refining layout elements.
• Client Support: Provided prompt and effective support to clients via calls and emails, addressing usability issues and software errors to enhance user experience.

Melbourne, Australia

• At Theobroma, I managed daily operations of a busy restaurant ensuring exceptional customer service and high-quality standards. My role involved overseeing staff, managing budgets, and optimising operational.
• Team Management: Supervised and trained a team of 15 staff, fostering a positive work environment and ensuring excellent customer service.
• … Show more At Theobroma, I managed daily operations of a busy restaurant ensuring exceptional customer service and high-quality standards. My role involved overseeing staff, managing budgets, and optimising.
• Operational Oversight: Managed daily operations, including inventory control, ordering supplies, and maintaining health and safety standards.
• Financial Management: Developed and managed budgets, monitored financial performance, and implemented cost-saving measures to maximise profitability.
• Customer Service: Ensured a high level of customer satisfaction by addressing concerns promptly and implementing service improvement strategies.

Bachelor'S Of It, Security And Cloud Computing

Professional Year Program