Shubham Papneja Email & Phone Number

Clayton, Vic, Au

Melbourne, Victoria, Australia

As an Account Manager at MTData, I am the key point of contact for my clients.I specialise in initiating new projects, coordinating existing initiatives, and managing escalations, I bring a bold and tenacious approach to my role.Some of the key responsibilities in this role involves:Client Collaboration:• Establish and maintain robust client relationships through regular communication and face-to-face consultations.• Handle client accounts with care and… Show more As an Account Manager at MTData, I am the key point of contact for my clients.I specialise in initiating new projects, coordinating existing initiatives, and managing escalations, I bring a bold and tenacious approach to my role.Some of the key responsibilities in this role involves:Client Collaboration:• Establish and maintain robust client relationships through regular communication and face-to-face consultations.• Handle client accounts with care and attention, ensuring a high level of satisfaction.Sales Operations:• Proficiently handle quoting, preparing, and processing new orders with precision and attention to detail.• Achieve sales targets through effective negotiation skills and a customer-centric approach.Strategic Account Management and Traning• Review sales performance and implement strategic project strategies to meet service, quality standards, and objectives.• Proactively identify areas for improvement and providing training and support to client on product or service usage.Business Development:• Actively promote new services and offers from MTData to clients, contributing to the expansion of our service portfolio.• Identify and pursue new business opportunities within existing accounts, showcasing a talent for upselling and cross-selling.Collaboration and Project Success:• Collaborate with internal and external stakeholders to ensure the successful initiation and execution of projects.• Demonstrate effective teamwork and communication to achieve project milestones and client objectives. Show less

Melbourne, Victoria, Australia

As a Client Services Manager, I played a pivotal role in supporting and enhancing client relationships. My key duties included:• Sales Collaboration: Working closely with Business Development Managers (BDMs) and Account Managers (AMs) to understand and implement effective sales strategies, fostering strong customer relationships.• Training and Support: Providing necessary training and ongoing support to clients to enhance their experience and product utilisation.•… Show more As a Client Services Manager, I played a pivotal role in supporting and enhancing client relationships. My key duties included:• Sales Collaboration: Working closely with Business Development Managers (BDMs) and Account Managers (AMs) to understand and implement effective sales strategies, fostering strong customer relationships.• Training and Support: Providing necessary training and ongoing support to clients to enhance their experience and product utilisation.• Cross-Functional Collaboration: Collaborating with internal teams (e.g., product development, marketing, and technical support) to ensure client needs are met.• Customer Escalation Support: Serving as the primary point of contact for customers, providing critical support, promptly addressing inquiries, and efficiently resolving escalated issues.• Order Management: Preparing quotes, placing orders, and ensuring timely delivery of equipment for existing clients.• Process Improvement: Identifying and implementing process improvements to enhance service delivery and operational efficiency.• Ticket Monitoring: Actively monitoring client support tickets to ensure adherence to Service Level Agreement targets.• Operational Support: Ensuring seamless client operations by addressing challenges and maintaining smooth functionality.• Pilot Testing: Conducting pilot testing of software and firmware prior to mass deployment at client sites. Show less

Melbourne, Victoria, Australia

As an Application Support Analyst, I was responsible for delivering high-quality support to a national customer base for MTData web and mobile applications, ensuring adherence to service level agreements. My key duties included:• Customer Support: Providing prompt and effective support to a diverse national customer base via Zendesk, calls, and emails.• Operational Management: Managing daily operational queries and issues raised by VIP customers, ensuring timely… Show more As an Application Support Analyst, I was responsible for delivering high-quality support to a national customer base for MTData web and mobile applications, ensuring adherence to service level agreements. My key duties included:• Customer Support: Providing prompt and effective support to a diverse national customer base via Zendesk, calls, and emails.• Operational Management: Managing daily operational queries and issues raised by VIP customers, ensuring timely resolution.• Issue Investigation: Conducting thorough investigations of customer-reported issues, analysing application and server logs, and escalating to internal technical and development teams when necessary.• Technical Resolution: Delivering detailed diagnostic steps and resolving technical hardware issues related to connectivity, installation, and I/O triggers.• Client Training: Training key client staff to enhance their product knowledge, aiming to reduce the volume of support calls and tickets.• Field Services Coordination: Collaborating with the Field Services team to schedule technician appointments, providing detailed issue descriptions and resolution suggestions to minimise on-site time.• Team Collaboration: Communicating effectively with team members to share knowledge and provide mutual support on complex issues. Show less

51, Holloway Drive, Bayswater

My key responsibilities included:• Website Transition Management: Played a pivotal role in replacing the existing website with a new WordPress platform, overseeing the entire lifecycle from planning to implementation.• Problem Identification and Resolution: Successfully identified, diagnosed, and fixed website issues, including broken links, typographical errors, and formatting inconsistencies, ensuring optimal website performance.• Visual Consistency and Usability… Show more My key responsibilities included:• Website Transition Management: Played a pivotal role in replacing the existing website with a new WordPress platform, overseeing the entire lifecycle from planning to implementation.• Problem Identification and Resolution: Successfully identified, diagnosed, and fixed website issues, including broken links, typographical errors, and formatting inconsistencies, ensuring optimal website performance.• Visual Consistency and Usability Enhancement: Contributed to achieving a consistent visual theme across the website by implementing uniform fonts, formatting images, and refining layout elements.• Client Support: Provided prompt and effective support to clients via calls and emails, addressing usability issues and software errors to enhance user experience.• Network Testing: Conducted thorough testing of network connections to verify the proper functioning of computer systems, ensuring seamless operations.• Knowledge Base Development: Researched and authored knowledge base articles addressing common Windows and Outlook issues, empowering users with self-help resources and troubleshooting guidance.• Software Installation and Maintenance: Competently installed, maintained, and upgraded IT software used by the company, ensuring optimal performance and security. Show less

Melbourne, Australia

At Theobroma, I managed daily operations of a busy restaurant ensuring exceptional customer service and high-quality standards. My role involved overseeing staff, managing budgets, and optimising operational efficiency. I also played a key role in marketing and sales initiatives to drive business growth.Key Responsibilities:• Team Management: Supervised and trained a team of 15 staff, fostering a positive work environment and ensuring excellent customer service.•… Show more At Theobroma, I managed daily operations of a busy restaurant ensuring exceptional customer service and high-quality standards. My role involved overseeing staff, managing budgets, and optimising operational efficiency. I also played a key role in marketing and sales initiatives to drive business growth.Key Responsibilities:• Team Management: Supervised and trained a team of 15 staff, fostering a positive work environment and ensuring excellent customer service.• Operational Oversight: Managed daily operations, including inventory control, ordering supplies, and maintaining health and safety standards.• Financial Management: Developed and managed budgets, monitored financial performance, and implemented cost-saving measures to maximise profitability.• Customer Service: Ensured a high level of customer satisfaction by addressing concerns promptly and implementing service improvement strategies.• Marketing and Sales: Coordinated promotional activities and marketing campaigns, contributing to a 12% increase in sales over 12 months time.• Vendor Relations: Negotiated with suppliers to secure favorable terms and maintain product quality.• Menu Development: Collaborated with chefs to develop new menu items based on customer preferences and market trends. Show less

Bachelor'S Of It, Security And Cloud Computing

Professional Year Program