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Susan M. Email & Phone Number
Head of Customer Listening - Experience Pro- Obsessed with creating amazing experiences
at
QGenda
1 work email found
@qgenda.com
2 phones found area 303
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Listening - Experience Pro- Obsessed with creating amazing experiences
Location
Charleston, South Carolina, United States
Company size
Who is Susan M.? Overview
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Quick answer
Susan M. is listed as Head of Customer Listening - Experience Pro- Obsessed with creating amazing experiences at QGenda, a with 760 employees, based in Charleston, South Carolina, United States. AeroLeads shows a work email signal at qgenda.com, phone signal with area code 303, and a matched LinkedIn profile for Susan M..
Susan M. previously worked as Head of Customer Listening at Qgenda and Customer Experience & Engagement at Inteliquent. Susan M. holds Bachelor Of Science In Business, Business Administration And Management, General from University Of Phoenix.
Company email context
Email format at QGenda
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*@qgenda.com
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Profile bio
About Susan M.
At my core, I am a passionate and intuitive customer experience guru. I creat and transform customer experiences, by being a strategic manager, thoughtful and effective leader with superb communication, planning, and crisis management skills. I am experienced at using data, intuition, and experience to build smooth-running processes and programs that boost customer satisfaction, and I have a proven ability to build relationships with customers, peers, and employees. Skilled in knowing what it takes to bring a freakishly good experience to the table. The desire to always be ahead of the curve and give customers what they want, before they ever think to ask for it, or know they need it.
Listed skills include Telecommunications, Voip, Customer Experience, Call Centers, and 46 others.
Current workplace
Susan M.'s current company
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Qgenda
7 roles
Susan M. work experience
A career timeline built from the work history available for this profile.
Head Of Customer Listening
CurrentQGenda is the leading innovator in provider operations, delivering solutions to more than 4,000 organizations in over 45 medical specialties. As Head of Customer Listening, I lead our CX VOC programs and initiatives. I am responsible for designing, implementing, and managing program strategy, design, and advanced analytics for the programs, as well as using data-driven insights and storytelling practices to inspire the organization to listen and act on feedback. Partnering with Marketing and Product, I strategize to provide candidates for references and advocacy, case study development, expansion opportunities, and competitive differentiation.
Dec 2022 - Present
Customer Experience & Engagement
Responsible for overall CX strategy and vision, VOC program, and customer journey. Also serve as an Operations liaison to all staff, assisting with IVR/contact center work, team engagement, training. Work regularly with operations teams (customer success, client services, NOC, porting, etc) in areas of customer support.
Apr 2018 - Dec 2022
Director Of Solutions/Operations
Ensuring a great experience through efficient solutions that exceed customer needs. Providing a seamless onboarding experience through in-depth scoping sessions, and collaboration with support and software development. Manage customer support channels and team.
Aug 2017 - Mar 2018
Customer Experience Program Manager
Built, implemented, and monitored programs for the health, safety, and security of members and employees. Mentored and trained staff around the world, oversaw disaster relief efforts, collaborated with internal developers and engineers in program technology.
Apr 2015 - Aug 2017
Manager, Customer Experience
I served in a few roles at Bandwidth during my tenure. Onboarding LNP Manager, CX Manager. Led teams of direct and indirect professionals in the US, created VOC program and journey maps, surveyed customers in CSAT and NPS, provided analysis, insight, new programs, and process changes to Senior Leadership and Executives. Collaborated with all internal teams to ensure a well-rounded customer experience. (Part of tenure was with Dash Carrier Services, acquired by Bandwidth). Stood up, and managed changes to customer support channels (IVR, knowledge-base, ticketing system).
Sep 2008 - May 2015
Account Management - Provisioning & Projects
Hired as a contractor, I acted as an Account Manager/Provisioner for Alcatel-Lucent’s large managed accounts. Was responsible for training new provisioning agents as well as writing internal process and training documentation.
Jun 2007 - Jun 2008
Team & coworkers
Colleagues at QGenda
Other employees you can reach at qgenda.com. View company contacts for 760 employees →
SG
Sorabh Gupta
Colleague at QgendaAtlanta Metropolitan Area, United States
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KM
Kaneesha Mcdonald
Colleague at QgendaMarietta, Georgia, United States
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RS
Ryan Smith
Colleague at QgendaLilburn, Georgia, United States
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DG
Duncan Guy
Colleague at QgendaAtlanta, Georgia, United States
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CM
Colby Minear
Colleague at QgendaAtlanta Metropolitan Area, United States
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TA
Taylor A.
Colleague at QgendaAtlanta, Georgia, United States
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CG
Colton Garvin
Colleague at QgendaAtlanta Metropolitan Area, United States
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TA
Taylor Almeter
Colleague at QgendaAtlanta, Georgia, United States
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JH
Jennifer Hruska
Colleague at QgendaRaleigh, North Carolina, United States
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JM
Justine Milosev
Colleague at QgendaAtlanta, Georgia, United States
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Sorabh Gupta
Colleague at QgendaAtlanta Metropolitan Area, United States
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KM
Kaneesha Mcdonald
Colleague at QgendaMarietta, Georgia, United States
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RS
Ryan Smith
Colleague at QgendaLilburn, Georgia, United States
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DG
Duncan Guy
Colleague at QgendaAtlanta, Georgia, United States
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CM
Colby Minear
Colleague at QgendaAtlanta Metropolitan Area, United States
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TA
Taylor A.
Colleague at QgendaAtlanta, Georgia, United States
View →
CG
Colton Garvin
Colleague at QgendaAtlanta Metropolitan Area, United States
View →
TA
Taylor Almeter
Colleague at QgendaAtlanta, Georgia, United States
View →
JH
Jennifer Hruska
Colleague at QgendaRaleigh, North Carolina, United States
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JM
Justine Milosev
Colleague at QgendaAtlanta, Georgia, United States
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2 education records
Susan M. education
Bachelor Of Science In Business, Business Administration And Management, General
University Of Phoenix
Associate Of Arts - Aa, Digital Design
The Art Institutes
FAQ
Frequently asked questions about Susan M.
Quick answers generated from the profile data available on this page.
What company does Susan M. work for?
Susan M. works for QGenda.
What is Susan M.'s role at QGenda?
Susan M. is listed as Head of Customer Listening - Experience Pro- Obsessed with creating amazing experiences at QGenda.
What is Susan M.'s email address?
AeroLeads has found 1 work email signal at @qgenda.com for Susan M. at QGenda.
What is Susan M.'s phone number?
AeroLeads has found 2 phone signal(s) with area code 303 for Susan M. at QGenda.
Where is Susan M. based?
Susan M. is based in Charleston, South Carolina, United States while working with QGenda.
What companies has Susan M. worked for?
Susan M. has worked for Qgenda, Inteliquent, Field Squared, Inspirato, and Bandwidth.Com.
Who are Susan M.'s colleagues at QGenda?
Susan M.'s colleagues at QGenda include Sorabh Gupta, Kaneesha Mcdonald, Ryan Smith, Duncan Guy, and Colby Minear.
How can I contact Susan M.?
You can use AeroLeads to view verified contact signals for Susan M. at QGenda, including work email, phone, and LinkedIn data when available.
What schools did Susan M. attend?
Susan M. holds Bachelor Of Science In Business, Business Administration And Management, General from University Of Phoenix.
What skills is Susan M. known for?
Susan M. is listed with skills including Telecommunications, Voip, Customer Experience, Call Centers, Leadership, Management, Telephony, and Project Management.
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