Spencer Brown Email & Phone Number

Bella Vista, Ar, Us

Lowell, Arkansas, United States

Manage daily operational tasks. Perform daily project management operations through all five phases of the project life cycle: initiation, planning, execution, monitoring & controlling, and closeout. Provide logistical project support. Create and maintain project files. Manage project scheduling and billing. Manage the process of sourcing, evaluating, and estimating selected bid opportunities. Maintain a high standard of quality and professionalism. Manage & delegate through team resources. Travel to customer locations to provide additional technical training, perform site walks, surveys, updates, and build rapport with the clients. Oversee the day-to-day communication with customers, essentially representing the face of Wachter. Communicate effectively and collaborate with internal and external stakeholders, customers, technicians, sales team, other departments, upper management, engineers, etc. Provide weekly and monthly financial forecasting and revenue projection reports.

Bentonville, Arkansas, United States

• Elevated issues to engineering and management for corrections during high call volumes due to internal system rollouts impacting entire network.• Interfaced with external customers, approved maps of Walmart’s wireless access points, ensured optimal coverage for sites throughout and around structure ensuring ability for customer to perform job functions anywhere.• Troubleshot, diagnosed, and resolved wide array of internet connected devices such as mobile phones, mobile printers, stationary printers, and tablets for Walmart.• Adapted to rapidly changing environment to provide appropriate solution sometimes working with various colleagues.• Ran production reports at end of shifts, checked for any mistakes, and corrected issues before repair process, ensuring correct customer due dates and sparepools. • Implemented process changes to ensure customer’s products handled properly ensuring proper equipment repaired. • Provided assistance to other overloaded departments with work to prevent any customer delays.• Created new processes for better workflow and trained new associates on variety and complexity of each customer. • Supported 80 to 100 customers including Amazon, UPS, Target, etc.