I excelled as the primary point of contact for automations and integrations, consistently delivering solutions that exceeded customer expectations. I successfully managed complex requirements gathering, designed and implemented custom integrations, and leveraged advanced platforms to maximize business value, all while demonstrating strong problem-solving skills and cross-functional collaboration. My expertise in SmartRecruiters, APIs, and automation tools enabled me to drive hiring success and deliver seamless technical solutions for SmartRecruiters's biggest clients.

As a Technical Consultant, I led global project launches and optimized workflows, significantly reducing overhead for clients across financial services, healthcare, and retail. My expertise in designing and delivering complex solutions drove user adoption, streamlined operations, and ensured project success in high-pressure environments.Global Fin Serv Client: $7.9M ARR- Managed the successful global launch of 45 unique survey flows across 100+ markets through strategic collaboration with the Resolution Team, Data Platform Support, and Engineering Services teams- Massively boosted program efficiency & reduced overhead risk by consolidating 105 workflows into 9 with no supportCA-Based Medical Group: $2.8M ARR- Led dashboard demonstration for client's first Qualtrics touchpoint, which drove ticketing adoption with 2.2k users and 60k dashboard views- Owned end-to-end delivery of 20 dashboard pages, solely handled design, build, testing, and improvement phases.Grocery/Retail Client: $974K ARR- Technical expert across 3 workstreams (SSO & user hierarchy, Closed Loop, Custom code & APIs), owning complex solutions from design to delivery, with little to no support from manager- Designed & built solution, leveraging APIs & collaborating with internal Eng teams to decrease customer support volumeLeading Global Online Retail Client: $4M ARR- Joined Research Services technical delivery pre-launch after sudden headcount reduction; wrote code task + API Workflow to fulfil custom request, & wrote Engineering Services solution proposal to support an out-of-scope requestHealthcare Client: $4.85 ARR- Owned seamless launch across 3 surveys, 6 EHRS, and 15 automations/service lines, delivering program success despite client delays - Delivered Health Connect (HL7) workflow enabling client into client sentiment on scheduling processes (~15K responses/month)

- Designed custom CSS and HTML survey layouts and fulfilled custom code design requirements for 400+ clients- Consulted on ~200 calls w/ client development teams on technical Site Intercept implementation, troubleshooting, & scoping- Performed in the top 20% of Product Specialists in terms of client interactions & productivity

- Supervised work-study students to ensure they reached their high-level goals and stayed on task day-to-day- Maintained and updated Tableau tool with new data with over 65 North Carolina-centric dashboards, charts, and graphs

https://public.tableau.com/views/DataSnapV2/SplashPageV2?:language=en-US&:display_count=n&:origin=viz_share_link- Created Tableau tool to present county-level criminal justice, demographic, economic, and health data to stakeholders- Developed training for and led class teaching School of Government employees and management how to use Tableau- Generated data visualizations for the Local Government in NC textbook and edited & moved the textbook to launch

- Researched new product requirements across the EU for international expansion, building internal documentation for Operations- Analyzed customer rate decks to optimize marginal profit for current products, trimming the fat in high-fraud areas- Created training materials to educate 150-member Sales team, ensuring team was versed on the nuances of new products- Worked remotely in an agile software development space, and became well versed in the software development lifecycle

- Booked and fulfilled over 300 reservations on Daufuskie Island, a remote island near Hilton Head- Refined the company marketing strategy for social media, managed social media posts, and edited promotional videos - Developed and created the name, signage, and physical framework necessary to implement a new beach-day service while largely working independently

- Compiled thousands of monthly company credit card purchases into a database and prepared records for audit - Monitored and independently categorized all purchases from 19 employee credit cards to ensure no errant purchases- Streamlined business office filing system by filtering out old employee purchase receipts to increase transparency

- Operated point of sales system and developed signage for new products- Created and updated Google Business page, as well as other social media accounts- Prepped and cooked food, and prepared specialty coffee drinks