Samuel Wong Email & Phone Number

I have a highly successful and proven track record in Account Management & Planning, Relationship Management, Customer Success, Churn and Risk Mitigation, Customer Onboarding/Offboarding, Customer Engagement, Conflict & Dispute Resolution and Engagement Strategy & Planning accumulated over 12 amazing years in customer-facing roles. I am passionate about forging meaningful, impactful and lasting relationships with customers to solve problems keeping them up at night. I have designed and implemented customer-centric programmes and initiatives to drive customer adoption and usage of data and business intelligence tools to arrive at winning outcomes.I have significant experience in Energy and Natural Resources with half of my career exposed to recurring revenue business models such as DaaS, SaaS, Research, and Analysis. Over the years, I had the privillege of serving customers across various segments such as Banking & Finance, Energy & Natural Resources, Engineering & Industrials, Government Agencies & Regulators, and Power & Utilities to help them make better business decisions, manage risk, enabling actionable insights, and understand the everchanging environment which they are operating in. Not trying to #humblebrag but these are a few recent highlights and achievements include:- Globally leading adoption rates a new analytics platform- Globally leading usage for an analytics platform for 4 years (and counting!)- Improved customer engagement leading to a 41% growth in revenues at renewalWant to find out more? Just reach out and lets have a chat!

Listed skills include Contract Negotiation, Contract Review, Dispute Resolution, Sales, and 11 others.