Sean Mahaffey Email & Phone Number

Columbus, Ohio, United States

Throughout my career at IBM, I have progressed from a Level 1 Support Technician into my current role where I own and orchestrated the design, launch, and maintenance of 20+ custom Cloud applications. As a servant leader, I coordinate sprints, retrospective meetings, and daily stand-ups to ensure my team produces high quality deliverables. To ensure that.

Columbus, Ohio, United States

Moving into this role gave me the opportunity to strengthen my people leadership and project management skills by serving as the primary contributor on two key initiatives. Recognized by the Senior Management team, I was tapped to transform the Change and Incident Management SOP and build identical Cloud platforms for the EDI divisions in US and Europe..

Columbus, Ohio, United States

Based on my technical expertise and initiative, I was promoted to the top tier in less than 12 months. As the final line of defense, I conducted research and rewrite code as needed to resolve tickets escalated from the Level 2 Support team. As a key player on the team, I coordinated application deployments and troubleshot ongoing production issues for the.

Columbus, Ohio, United States

The transition from a contractor to a permanent employee at IBM was seamless. I was able to gain advanced domain knowledge and problem-solving skills by moving up to the next level. As a mentor and SME, I advised my team members on setup configurations and a broad range of internal system interconnectivity issues.⦁ Diagnosed issues with complex.

Columbus, Ohio, United States

In this entry level role, I interfaced with end-users via telephone or remotely to provide world-class assistance for technical issues.⦁ Balanced job responsibilities and academic courseload as full-time employee and student at Ohio State University. ⦁ Shortened duration required to input time worked by 50% with formation and installation of new process.⦁.

Solon, Ohio, United States

⦁ Immediately added value and got up to speed quickly on skills needed to perform processes inherent to EDI operations.⦁ Assisted several Senior Technical Analysts in lessening workloads and maximizing efficiency. ⦁ Dedicated in 2008 to project that cut map production by up to 90% with approach to expedite creation process.