Prioritize tasks to consistently meet deadline and provide exceptional customer satisfaction. Coordinate across department and external third parties to organize and analyze financial documentation.

Utilize CRM software to efficiently obtain clients. Develop relationships through extensive knowledge of residential mortgage guidelines and product options.

Be the voice and maintain a positive brand image while managing the entire life cycle of the loan to ensure expectations are exceeded. Create exceptional experiences in an industry less known for customer consideration.

Drive the entire mortgage process including origination, underwriting, and closing. Interview applicants and analyze financial documents, credit, and property to determine feasibility of granting loans. Manage clients expectations related to processing times, interest rates, and closing dates.

Managed the production of 20+ business-to-business magazines by effectively supervising 7+ production coordinators. Developed the skills of employees to meet deadlines and expectations. Played and integral role transitioning production to central office resulting in streamlined processes and added efficiency in workflow. Key contributor on project with digital advertising team to standardize billing and integrate CRM with inventory software.

Responsible for the overall advertising and the production of two trade publications. Oversee the order entry, reporting, revenue vs budget. Provide support for sales representatives. Evaluate and solve agency, client, and internal problems.