Roaming Analyst
CurrentStrategic operations management specialist with nearly 12 years of impressive experience in Rating & Billing, RAP & TAP and TADIG Testing process in Telecom GSM Domain Ensured delivery of high-quality services to support customer's business needs & achieved continued high customer satisfaction from all operational users for services Expertise in ensuring sufficient continued communication & transparency to both parties along with continuous evaluation of quality, cost & delivery covering project performance program SLA and viewpoints Proficient in conducting analysis to assess the results & profitability implications, identifying business risks & implementing effective mechanisms to mitigate the same Capabilities in coordinating with internal / external customers for running successful business operations and experience of implementing procedures and service standards for business excellence Excellence in recommending improvements to functionality, creating and delivering quality services Developed healthy business relations with clients, ensured high customer satisfaction matrices by achieving delivery & service quality norms; handled customer service operations inclusive of implementing short / long term plans
