• Ensuring the resolution of incidents within predefined SLA.• Troubleshooting issues related to hardware and software.

Studying Business Program (BBS) at Seneca College, Newnham

• Negotiating, planning, and assisting consumers with correct payment resolutions on one or multiple credit card accounts, including Consumer and Business accounts.• Researching and answering questions regarding account status; assisting as a personal financial advisor over the phone and ownership of fiduciary responsibility for the client.• Administrating financial assessments and ensuring paperwork is prepared correctly for the best positive consumer experience.• Initiating consumer negotiations for debt recovery through phone, generating around 100-120 outbound and inbound calls daily, and ranking among the top 5 percentile for performance.• Informing consumers of outstanding balances while attempting to collect payments, reviewing and verifying consumer account information.• Performing financial assessments on consumer and business accounts and placing them in the appropriate program for debt repayment.

• Providing a positive customer experience with fair, friendly, and courteous service.• Resolving customer issues and outselling products.

The job included verifying and reconciling the menu’s provided by the vendors to be listed on the Zomato application.

Cabin crew member•Assisting passengers on board.•Trained first aider and safety management •Outselling merchandise and food items on board.•Top R&R scorer.