Sean Mcclain Email & Phone Number

Carlsbad, California, United States

Carlsbad, California, United States

-Primary point of contact for all break-fix issues.-Implement policy for service desk to provide consistent and professional IT support to 1200 corporate and retail employees employees.

Tustin, California, United States

- Respond to and resolve Level 1 and Level 2 IT support tickets for all employees remotely- Take remote control of the end user device and troubleshoot IT/Desktop issues- Diagnosis and resolution of computer hardware, software, and network issues for the executives and VIP users- Initial troubleshooting of the network issues – Port testing, Bandwidth monitoring, Shared drive issues, etc.- Incident and Service request Management – Responding, tracking, resolving, updating, and reporting of escalated/assigned tickets- Adhere to the End User Computing policies (including desktop group policies), standards, and procedures for hardware and software- Primary point of contact for break-fix IT problems, license and software requests- Collaborate with remote IT team members to build and maintain positive, productive team relationships

Orange County, California, United States

-Automated application process for fosters/adopters by utilizing new and emerging technologies-Facilitated implementation of Bloomberg CRM to accommodate growing user base-Worked within budget constraints to continuously improve and maintain existing systems-Installed and optimized recording studio hardware and deployed podcast content within subscriber network-Evaluated and trained incoming foster applicants and managed network of over 40+ user accounts

Orange County, California Area

-Provided superior customer experience to exceed Starbucks’ values, culture, and mission. -Organized and carried out staff development to ensure competency of company protocols. -Developed system for inventory and staffing using forecasted sales, decreasing waste and labor.

-Acquired and applied emerging technologies and advances to perform duties in an efficient, organized and timely manner. -Overhauled department website, bringing it inline with modern HTML and CSS.-Managed mobile device inventory and oversaw device check-out and maintenance.-Crafted departmental press releases and written materials related to monthly board meetings.-Installed and maintained hardware and software components on computer stations and IT equipment.

Orange County, California Area

-Utilized Microsoft Office/Google Slides/Prezi applications to raise awareness about BrainBalance at local community events and schools-Implemented the use of MailChimp web client for mass email that aligned with commercialemail law-Formulated and implemented protocols that significantly reduced errors in reporting and data entry

Certification, Full Stack Web Development

HTML, CSS, Javascript, jQuery, React, mySql, MonogDB, NodeJS

Bachelor'S Degree, Criminology, Law & Society