Steph Pike Email & Phone Number

Las Vegas, Nevada Area

• Design detailed population health queries to determine trends and opportunities, provider performance reviews, specialty utilization, hospital readmissions using SQL and SAS.
• Create monthly and quarterly reports to set organizational benchmarks and evaluate goals.
• Perform ad-hoc analysis packages to address provider contract repricing and bundled surgical rates.
• Analyze, define, and report on (Pre-Authorization) Utilization Review data trends across six separate health plans.
• Investigate and report on data integrity for emergent situations and standard operating procedures.
• Work closely with IT to design tables to develop SQL tables and stored procedures to support ongoing reporting needs.

Las Vegas Market

• Gather data and transform it into relevant information used by hospital executives to develop strategic plans and long term goals.
• Participate in Lean Six Sigma initiatives by providing planning, coordination and analytical support on a variety of projects.
• Create metrics portfolios to gauge and measure Rapid Improvement Event (RIE) success.
• Analyze patient satisfaction and HCAHPS scores, in order to identify opportunities at each hospital campus.
• Query data in Cerner Electronic Medical Record (EMR).
• Collect and report Length of Stay (LOS) volumes on a monthly basis.

Las Vegas, Nevada Area

• Led multidisciplinary teams to develop and implement automated solutions, using SQL Server Management Studio (SSMS), SQL Server Integration Services (SSIS), and proprietary business applications.
• Created detailed technical specification documentation set to clearly define business and technical project requirements.
• Launched task based project plans with specified goals, prioritization, dependencies, vulnerabilities, resource availability, responsibilities, constraints, cushion, and timelines.
• Developed test scenarios in the test database and conducted final user acceptance testing with internal and external clinical implementation teams to ensure code accuracy.
• Researched and identified root causes of defects/bugs and developed solutions and process improvement plans.
• Analyzed and researched current workflow needs to develop the business requirements for client implementation that adhere to HIPAA standards and ensure data integrity.

Las Vegas, Nevada Area

• Created project plans with specified goals, strategies, dependencies, vulnerabilities, responsibilities, and timelines.
• Proactively managed and coordinated casino projects valued in excess of $250 million dollars, including new player loyalty program rollout, planning/construction for thrill ride Sky Jump, new restaurant venues, and.
• Coordinated integration of vendor tasks, tracked, and reviewed vendor deliverables.
• Prepared project status reports and conducted status meetings with executive management team.
• Researched competitor offerings and coordinated the annual Strategic Marketing plan across multiple properties and at the corporate level.
• Participated in identifying, evaluating and selecting and recommending candidates, consultants, and private contractors and vendors for both corporate and property focused projects.

Las Vegas, Nevada Area

• Coordinated of the activities of multi-disciplinary, multi-state teams in the achievement of project objectives and outcomes.
• Conducted interviews with hospital administration teams and physician groups in order to understand business practices and define the scope of the project.
• Defined vulnerabilities, opportunities, and key performance indicators (KPI).
• Developed project plans and presentations to work toward client goals, such as physician recruitment, hospital expansions, improvement of published health ratings, increased patient capture, and reduced migration.
• Developed customer focused projects and tracked, measured and reported on project progress, resource, staff, assets and schedules and project metrics.
• Created and documented descriptions of assigned projects and maintained detailed technical specifications.

Las Vegas, Nevada Area

• Managed 100+ employee unionized department working with both Teamsters and Culinary unions.
• Assessed and resolved both employee and guest concerns in various fast-paced high-stress situations. Executed annual employee performance evaluations and developed motivational programs to help increase morale and.
• Created payroll budget through effective forecasting to control labor and supply expenditures while keeping pace with customer volume.
• Implemented proactive inventory management procedures for department to insure adequate supply levels on a just in time basis.

Project Management Certificate

Bachelor'S, Business Management

Dean's List