Stephanie Rydell Email & Phone Number

San Diego, Ca, Us

San Diego, California, United States

San Diego, California, United States

• Manage engineering team, including internal associates and contractors• Project manage electronic logging device hardware design, production and launch• Collaborate with internal teams to develop new hardware and firmware requirements based on customer feedback• Document firmware requirements for engineering and quality assurance teams

San Diego, Ca

• Set up company operations, including banking, payroll and facilities• Maintain operations, including budget, accounts payable/receivable and human resources• Manage engineering projects, directing internal and external engineering teams• Assist with development of proposals for new engineering projects• Manage customer and vendor relationships

Greater San Diego Area

• Manage telematics product development lifecycle involving hardware and software engineering teams• Document market requirements for new hardware and software applications based on customer input• Provide user experience feedback to hardware and software engineering throughout product lifecycle• Support development of marketing and training materials• Collaborate with strategic partners in the development of new product offerings

San Diego, Ca

• Manage multiple, concurrent projects using internal and external hardware, firmware, software and test engineers• Manage full lifecycle of hardware product development, from design to production to post-launch quality• Collaborate with team to build comprehensive project plans by considering all known dependencies• Evaluate and communicate risks and assist with development of contingency plans• Manage entire wireless certification process (FCC, PTCRB, Carrier), using independent and supplier test labs• Support management and technical leads in development and improvement of engineering processes• Manage internal and external product launches across cross-functional teams from inception to completion• Work in mixed methodology environment of Waterfall and Agile

San Diego, Ca

• Managed strategic account relationships with 3-5 Value Added Resellers• Provided extensive product information to clients through web-based and onsite training sessions• Participated in strategic product board meetings to identify and prioritize client’s feature requests• Collaborated with internal teams to resolve client’s product issues and communicate change requests• Administered the order and installation processes and reported milestones and delays to client• Researched and reconciled billing issues in accordance with Service Level Agreements• Assisted in the development of Statement of Work contract documents

San Diego, Ca

• Established and managed the customer care and field operations departments• Provided superior technical and administrative support to local/national resellers, VARs, and consumers• Developed job descriptions, process documents and training plans to hire and train staff of 4-6 representatives• Provided detailed problem descriptions to engineering and quality assurance departments for resolution• Collaborated with Marketing to implement Salesforce.com as company’s CRM solution

San Diego, Ca

• Procured components for telematics product assembly, as well as office equipment and supplies• Managed accounts payable/receivables for consumer and fleet customers using Access database• Implemented procedures for purchasing, inventory and return authorization departments• Provided human resources support for recruitment, benefits and payroll functions

Bachelor Of Science (B.S.), Business Administration And Management, General

Master Of Arts (M.A.), Elementary Education And Teaching