Manager
Current
Jul 2024 - Present
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Saurabh Kumar Singh Email & Phone Number
Technical Project Manager | CX & EX Solution Implementations | Medallia Professional Services - EMEA
at
Medallia
LinkedIn matched
✓ Verified May 2026
3 data sources
Profile completeness 100%
Current company
Role
Technical Project Manager | CX & EX Solution Implementations | Medallia Professional Services - EMEA
Location
Ahmedabad, Gujarat, India
Company size
Who is Saurabh Kumar Singh? Overview
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Quick answer
Saurabh Kumar Singh is listed as Technical Project Manager | CX & EX Solution Implementations | Medallia Professional Services - EMEA at Medallia, a company with 1834 employees, based in Ahmedabad, Gujarat, India. AeroLeads shows a matched LinkedIn profile for Saurabh Kumar Singh.
Saurabh Kumar Singh previously worked as Manager at Medallia and Senior Consultant at Medallia. Saurabh Kumar Singh holds Bachelor Of Engineering - Be, Computer Engineering from Gujarat Technological University, Ahmedbabd.
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Medallia
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Profile bio
About Saurabh Kumar Singh
Currently working as a Senior Consultant/Technical Project Manager with Medallia, a market leader in Customer Experience Management. Along with working on a SaaS platform, I have strong verbal and written communication skills, capable of analyzing business problems and implementing solutions that meet both the client's requirements and their business needs.Possess strong knowledge of Customer/Employee Experience Management, and support team in designing technical solutions with Solutions Architect, including complex API integrations per the best practices followed by the organisation. Having experience in managing 20+ EMEA and US accounts in a variety of sectors including Healthcare, Finance, Automotive, and Hospitality (i.e. Both B2B and B2C domains) with a day-to-day focus on business needs, building scalable solutions for data analysis and customer/employee satisfaction.
Listed skills include Microsoft Office, Public Speaking, Research, Project Management, and 7 others.
Current workplace
Saurabh Kumar Singh's current company
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Medallia
8 roles
Saurabh Kumar Singh work experience
A career timeline built from the work history available for this profile.
Senior Consultant
- Technical Project Manager on several B2B, B2C and D2Baccounts, point of escalation for the client teams as well as handling the risk associated with the project implementation.
- Responsible for creating and executing technical project plans for implementations.
- Responsible for handling escalations pertaining to resource management for the EMEA region.
- Technical Regional Lead for the India team and in-charge of leading and managing the Global PS Technical Experts Office Hours.
- Involved in executive-level recommendations to improve the overall solution that is being recommended to the client teams.
- Key involvement in communicating project scoping, strategic breakthroughs, providing best practice recommendations and achieving milestones.
Sep 2022 - Aug 2024
Lead Analyst
- Lead program Manager on cross-vertical accounts like healthcare, banking and telecom, the main point of escalation for the client teams as well as handling the risk associated with the project implementation
- Responsible for creating and executing technical project plans for implementations.
- Involved in executive-level recommendations to improve the overall solution that is being recommended to the client teams.
- Key involvement in communicating project scoping, strategic breakthroughs, providing best practice recommendations and achieving milestones.
- Conducting "train the trainer" training sessions for the client teams on several aspects of the solution on the feedback platform.
- Responsible for leading a team for the implementation of the solution on the feedback platform across different channels and touchpoints.
Feb 2022 - Sep 2022
Senior Business Analyst
- Involved in revenue forecasting and resource management with the executive team.
- Technical Lead on several accounts like - Philips Healthcare, Volvo, Schneider Electric, BNP Paribas Personal Finance etc.
- Responsible for deciding the product's technical feasibilities during implementation and servicing requests
- Part of Technical Experts team, responsible for taking Technical Office Hours - EMEA Region
Oct 2021 - Feb 2022
Buisness Analyst
- Working as a Technical Lead on several accounts in Healthcare, Automotive, Banking and Finance sectors.
- Responsible for deciding the product's technical feasibilities during implementation and servicing requests.
- Responsible for leading a team engaged in the technical configuration of Medallia feedback platform across different channels and touchpoints for Multimarket clients.
- Part of Technical Product Experts team, responsible for taking Technical Office Hours - EMEA Region
Apr 2020 - Oct 2021
Associate Buisness Analyst
- Configuring the feedback platform for the customers to capture the feedback across different channels.
- Setting Up a reporting platform for the analysis of the acquired data to make business use of it.
- Responsible for setting up the reporting used for demonstrating Quarterly Business Review (QBR) by the Project Managers.
Feb 2019 - Apr 2020
Analyst
- Responsible for gathering requirements from the clients and building CX solutions based on website integration.
- Managing the team responsible for building reporting web applications based on data collected via website based survey integrations and migrating the websites to a more scalable environment.
- Providing session management options for the existing web services, migration of web apps to AWS - EC2.
Jul 2017 - Nov 2018
Engineering Apprentice
Sep 2016 - Apr 2017
Team & coworkers
Colleagues at Medallia
Other employees you can reach at medallia.com. View company contacts for 1834 employees →
MF
Md Fayaz
Colleague at Medallia
Andhra Pradesh, India, India
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NM
Nila Mahendran
Colleague at Medallia
United Kingdom, United Kingdom
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DL
Dennis Linder
Colleague at Medallia
United States, United States
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IC
Inez Cahyani
Colleague at Medallia
Singapore, Singapore
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CR
Chris Randolph
Colleague at Medallia
San Francisco Bay Area, United States, United States
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SR
Sheila Ranson
Colleague at Medallia
Sunnyvale, California, United States, United States
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JS
Jodi Searl
Colleague at Medallia
Vero Beach, Florida, United States, United States
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PT
Paolo Turati
Colleague at Medallia
London, England, United Kingdom, United Kingdom
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DG
Dave Garrod
Colleague at Medallia
Leadville, Colorado, United States, United States
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HV
Hai Vu
Colleague at Medallia
London, England, United Kingdom, United Kingdom
View →
Md Fayaz
Colleague at Medallia
Andhra Pradesh, India, India
View →
NM
Nila Mahendran
Colleague at Medallia
United Kingdom, United Kingdom
View →
DL
Dennis Linder
Colleague at Medallia
United States, United States
View →
IC
Inez Cahyani
Colleague at Medallia
Singapore, Singapore
View →
CR
Chris Randolph
Colleague at Medallia
San Francisco Bay Area, United States, United States
View →
SR
Sheila Ranson
Colleague at Medallia
Sunnyvale, California, United States, United States
View →
JS
Jodi Searl
Colleague at Medallia
Vero Beach, Florida, United States, United States
View →
PT
Paolo Turati
Colleague at Medallia
London, England, United Kingdom, United Kingdom
View →
DG
Dave Garrod
Colleague at Medallia
Leadville, Colorado, United States, United States
View →
HV
Hai Vu
Colleague at Medallia
London, England, United Kingdom, United Kingdom
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2 education records
Saurabh Kumar Singh education
Bachelor Of Engineering - Be, Computer Engineering
Intermediate
FAQ
Frequently asked questions about Saurabh Kumar Singh
Quick answers generated from the profile data available on this page.
What company does Saurabh Kumar Singh work for?
Saurabh Kumar Singh works for Medallia.
What is Saurabh Kumar Singh's role at Medallia?
Saurabh Kumar Singh is listed as Technical Project Manager | CX & EX Solution Implementations | Medallia Professional Services - EMEA at Medallia.
Where is Saurabh Kumar Singh based?
Saurabh Kumar Singh is based in Ahmedabad, Gujarat, India while working with Medallia.
What companies has Saurabh Kumar Singh worked for?
Saurabh Kumar Singh has worked for Medallia, Etech Global Services, Smruti Exim Private Limited, and Softvan Pvt Ltd.
Who are Saurabh Kumar Singh's colleagues at Medallia?
Saurabh Kumar Singh's colleagues at Medallia include Md Fayaz, Nila Mahendran, Dennis Linder, Inez Cahyani, and Chris Randolph.
How can I contact Saurabh Kumar Singh?
You can use AeroLeads to view verified contact signals for Saurabh Kumar Singh at Medallia, including work email, phone, and LinkedIn data when available.
What schools did Saurabh Kumar Singh attend?
Saurabh Kumar Singh holds Bachelor Of Engineering - Be, Computer Engineering from Gujarat Technological University, Ahmedbabd.
What skills is Saurabh Kumar Singh known for?
Saurabh Kumar Singh is listed with skills including Microsoft Office, Public Speaking, Research, Project Management, C++, Strategic Planning, Java, and Teamwork.
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