Stacey Moore Email & Phone Number

Lafayette, La, Us

Lafayette, Louisiana, United States

Lafayette, Louisiana Metropolitan Area

Remote

Lafayette, Louisiana Metropolitan Area

Supervise 25-50 employees at a time alongside fellow team leads.Provide guidance and direction in the development of customer support agents.Ensure established standards are maintained through coaching and Quality AssuranceMonitor the activities of the agents to ensure all service levels are met and exceededUse critical thinking skills to solve live issuesProvided training and skill building techniques to make agents mote comfortable and secure using… Show more Supervise 25-50 employees at a time alongside fellow team leads.Provide guidance and direction in the development of customer support agents.Ensure established standards are maintained through coaching and Quality AssuranceMonitor the activities of the agents to ensure all service levels are met and exceededUse critical thinking skills to solve live issuesProvided training and skill building techniques to make agents mote comfortable and secure using Zendesk as the communication platform to hold all customer interactions whether calls, chats or tickets/ emailsDeveloped keyboard shortcuts to reduce agent handle and ensure customers were assisted as efficiently as possible and greeted each interaction with a consistent attitude and an eager to help verbiage while aiming to provide the best possible resolution based on agents strong product knowledge and the exact problem and details surrounding the customers unique problem.Promoted a Customer Focused mindset to all CSR's with the focus of resolution and customer satisfaction always being the main goal of every new interactionEducated methods to turn an upset customer into a company promoters through demeanor, tone, and active listening skills to uncover all potential issues and seek out any possible future needs or issues the customer may encounter Show less

Lafayette, Louisiana Metropolitan Area

Used critical thinking to effectively dispatch drivers to their assigned destinationsAnswered inbound phone calls from customers, restaurant partners, and drivers.Proficiently and efficiently answered live chats, took live phone calls from both customers and restaurant partners,as well as answered emails/ tickets from both parties multitaksing to compelte all taks at the same time as each other as using the Zendesk platform for all interactions and note-taking.

Lafayette, Louisiana Metropolitan Area

Lafayette, Louisiana Metropolitan Area

Answered incoming queue of customer service related phone calls for 8-hour shiftMaintained high level of professionalism while creating new company promoters with each interactionUsed discovery questions to uncover customer needs and offered appropriate solutions based off of my findingsAdhered to strict schedule guidelinesMet and exceeded monthly company metrics

Lafayette, Louisiana Metropolitan Area

Acted as store manager during transition period without an actual store managerSeasonally styled and merchandised small to medium mall boutique location with assistance of planograms.Designed and built multiple visual displays to showcase new seasonal merchandise when store parameters did not meet required dimensions for intended display.Hired and termed staffTrained and developed staff to follow company policiesDemonstrated excellent customer service which motivated others… Show more Acted as store manager during transition period without an actual store managerSeasonally styled and merchandised small to medium mall boutique location with assistance of planograms.Designed and built multiple visual displays to showcase new seasonal merchandise when store parameters did not meet required dimensions for intended display.Hired and termed staffTrained and developed staff to follow company policiesDemonstrated excellent customer service which motivated others to do the same Show less

Lafayette, Louisiana Metropolitan Area

Managed 70+ employees of the front end as well as assisted outlying departmentsHandled all cashier requestsBalanced registersMonitored all returns and exchangesMaintained a high level of store cleanlinessAnswered all customer issues and handled any escalationsOversaw fulfillment and complete execution of all front-end merchandise displays such as impulse buys, batteries, and as-seen-on tv items.