Operations Manager
Current• Mobilising, developing, leading and managing contracts & divisional improvement plans.• To be the main of contact for the commissioner’s compliance and delivery team.• Relationship management; with commissioners, colleagues, employers, training providers, service users • Responsible for the daily frontline operations of the programme, supporting the other Service Managers if relevant to ensure excellence in overall delivery on whilst maximising contractual targets across all areas• Responsible for the strategic planning of the programme, such as re-profiling, delivery schedules and programme design.• Implement new processes and procedures as agreed by the Senior Operations Manager• To ensure the delivery team have a clear understanding and the capability to achieve their objectives• To lead on caseload reviews to gain full forecasts for the contract• To work with the Operations Management Team on a monthly basis to challenge, scrutinise and support the delivery teams in relation to improving performance on key metrics (including RAG, improvement planning).• To work with and build effective relationships with internal and external stakeholders including Strategic Partners, Commissioners, Training providers to promote Catch22 and seek opportunities to collaborate.• To train and develop the delivery team to deliver the programme aims and objectives, and to observe and quality check the delivery across delivery locations.• Report writing; For internal and external stakeholders• To develop and implement compliant and quality processes/procedures.• To ensure staff use the case management system and contribute to the performance management system.• Promote innovative ways to add value and reduce costs within operational teams. • To ensure that all safeguarding processes are followed, and that staff are clear that safeguarding is everyone’s responsibility.