Stacie M. Johnson Email & Phone Number

Atlanta, Georgia, Us

Farmers Branch, Tx, Us

Successfully managed cross-functional teams in support of strategic enterprise program. Proven record of success in connecting customer business objectives with technology teams to create and influence acceptance of products and programs for business customers and end-users.Participated in strategic planning assessments and recommend solutions to support overall business objectives.

Farmers Branch, Tx, Us

Business Analyst on an Agile Shared Services Carrier Support Team ensured and tracked deployment of application changes in customer facing environments.Documented and communicated product feedback as well as new requirements to development teams based on customer requirements. Managed multiple IT projects while acting as liaison between business customers and technical teams on enterprise wide projects and implementations.Created and executed UAT/QA testing, regression testing, prepare test cases and scenarios. Post deployment support and training.Daily interaction with account team and customer to capture and document new and modified system requirements, translated information into technical requirements and created tracking tickets.Systems: JIRA, Putty, PostGRSQL Query, SharePoint, Testrail- Test Management, OnDemand Manage Engine, SoapUI

Plano, Tx, Us

Rent-A-Center Offering name brand furniture, electronics, appliances and computers through flexible rental purchase agreements. Founded in 1986, with more than 4,285 retail locations across 50 states, Washington, DC, Mexico and Puerto. • Business Analyst supporting the IT department on retail POS, virtual terminal and kiosk projects that would allow company to enter new markets and/or improve/enhance existing business processes.• Conducted Joint Application Development (JAD) sessions with stakeholders throughout the SDLC to resolve open issues, change request through workshops to ensure that the application meets the business requirements. • Created and maintained updated daily project documentation on business processes, applications and business solutions, using process/work flows, functional specifications, test cases, training and job aides.• Managed multiple IT projects while acting as liaison between business customers and technical teams on enterprise wide projects and implementations.• Performed research and defined "as is" business processes and recommended improvements. Developed basic metrics for review and analysis. • Coordinated all project communications such as project meeting agenda's, meeting minutes and action item follow up in a timely manner. Systems: SharePoint - VAC, RACiNet-SRS, Excel Reporting- Pivot Tables/Charts (metrics), Visio

Farmers Branch, Tx, Us

As a part of the Supply Chain & Logistics team responsibility dealt with the management of shipping & material procurement with the emphasis on cost, quality, inventory, supplier alignment, sales order processing, delivery terms, product availability, reliability, Purchase Orders, Advance Shipment notices and both schedule and ad-hoc reporting. • Provide assistance and solutions to cross-functional teams for all procurement needs. • Owned and managed data input and execution for shipping and inventory projects.• Reviewed, analyzed and evaluated business system and end-user needs to recommend potential solutions. • Managed multiple Operations projects and acting as liaison between business units, technology and support team. • Researched and documented current business processes for recommendation for improvements. Elicited business case requirements via interviews, workflow analysis, workshops and surveys.• Facilitator for meetings with business partners/stakeholders to communicate project status, material/inventory tracking and technical information.Systems: Microsoft Excel, Visio, PowerPoint, SharePoint

Irving, Tx, Us

• Data Analyst for IDS Data Acquisition Team conducted analyses and research to complete spend studies in various databases. • Obtain, import, evaluate and audited data for processing for assigned studies for VHA Strategic Accounts, UHC and CHA.• Created queries and reports via MS Access 2010 to prep for Supply Chain Data Management submission to data marts to identify potential and realized savings for members. • Submitted clean and mined data for members for Spend Essentials, Price LYNX, RFP and Custom Analytic Report request. • Verified vendor markups at vendor level as well as by line item. Completed spend analysis, documented variations and member spend trends.Systems: SQL Server 2008(SSMS), Excel, SharePoint, Access 2010, VHA Data Analytics, CIF, Apex ODS (Oracle)

Consultant utilizing Agile (Scrum) methodology to manage all campaigns/projects by collaborating with cross functional Partners to design/set-up complex marketing campaigns. • Compiled statistical data to identify growth drivers. Developed new Marketing Campaign Database in Access. Designed, executed and managed market research projects. • Analyzed research data and compiled various reports and metrics to support decision making abilities. Analyzed campaign and consumer data, ROI, margin analysis and relational databases. • Participated in strategic planning assessments and recommend solutions to support overall business objectives. • Extensive customer facing experience to learn and document business requirements for project plans, timelines, and delivery. Monitored and modified multiple company marketing development plans to increase sales volume and assisted in QA.• Collects information and feedback about time constraints and interdependencies, serves as primary liaison with external vendors. Utilizes SharePoint site for document repository and Microsoft Access databases to house client data.• Participated in strategic assessments and recommend solutions for internal corporate and productivity solutions• Maintain direct working relationship with existing vendors to support current and future business needs.Systems: Excel, VBA, SharePoint, Access 2010, Word, PowerPoint

Iselin, New Jersey, Us

Blockbuster Corporation now Dish Network (April 2011) 60,000 employees provider of home movie, video game rentals, DVD by mail, streaming and VOD. Part of a collaborative team successfully improved contract performance and reduced sourcing cost $16M utilizing, change and issue management, and PMP methodologies. • Served as main point of contact for IT with all business stakeholders, acted as conduit for communications for both internal and external partners of technology and support teams. • Tracked, managed and reported on all contractual obligations, key performance indicators (KPI’s), service level agreements (SLA’s) and service fee credit• Presented reports, dashboards and metrics to stakeholders and business partners for financial, contract and sourcing initiative reduction targets. • Accountable for all IT agreements for services, licenses and hardware. • Owned processes for Contract Administration, Relationship Management, Performance Management and Financial Management.• Tracked and manage software, contractual obligations, key performance indicators (KPI’s), service level agreements (SLA’s) and service fee credit.• Presented reports, dashboards and metrics to stakeholders and business partners for financial, contract and sourcing initiative reduction targets. • Coordinated and Managed contingent workforce projects, rate comparison, tracking, forecasting spend and savings. • Key governance accountabilities: meetings for major IT contracts facilitate weekly and monthly governance steering committee meetings.

• Handled litigated and non-litigated claims reported directed case management to amicable conclusion. • Documented and maintained detailed files. Compared data and records to ascertain completeness and validity. • Identified and initiated the need for and created policy and procedures that resolved need claims re-work and reduced open aged exposure.• Technical Project Lead for corporate office relocation. Responsible for all aspects including design of server room, networking, contractors and timeline established, completing my part of the project on time and under budget

• Reviewed litigation matters and proposed workout solutions to the legal department. QA Project Lead for process improvement and overall efficiently efforts. • Analyze lawsuits to make sure they are reported under the correct policy and/or policies. .

Chicago, Illinois, Us

• First point of contact as member of the AD team. Maintained consistent communication with all involved parties. • Sarbanes-Oxley compliant, experienced in all aspects of litigation, including legal research, brief writing and conducting pre-discovery including oral and written deposition, trials and settlement negotiations. • Conducts operational audits (functional audit areas to include underwriting, audit, loss prevention, claims attributes and internal controls) regarding recommendations to improve controls and ensure compliance with performance standards.Systems: Guidewire designed CMS, Word, Excel

Schaumburg, Il, Us

• Assisted with management a team of junior associates. Lead weekly team meetings and bi-weekly project status meetings. • Maintained appropriate levels of confidentiality for sensitive client and company data. Developed and maintained spreadsheets and models to record and track associate performance. • Negotiation, litigation management of outside law firms. Resolution strategist. Litigated and non-litigated claims will be directed from inception through conclusion, case settlement authority, and reserve projections. • Pre-trial, discovery, case settlement plan, risk assessment. Manage the claims process both for Commercial Liability and Personal Liability claims; including liability coverage issues for Directors and Officers Liability, Errors and Omissions, Employment Practices, Fiduciary, and Fidelity policies.

Chevy Chase, Md, Us

• Day-to-day operations including data entry, typing, filing and mail support, managing reports and information, call management, maintaining internal and external customer relationships, coverage review, investigation and exposure as well as clerical/administrative support. • Client advocate with adverse carriers Ask for referrals (new business) once claim has been settled. Leader on small team Prepared and compiled various reports, action plans (diary), excess coverage exposure analysis, reviewed and audited financial documents for accuracy. • Analyze policies to make sure claim is covered. Provides assistance in the oversight of audit procedures, development of the audit approach and the determination of the audit scope for operational performance reviews, including the development and enhancement of the audit programs, internal control questionnaires and computerized audit techniques.

Project Management Track And It Certification, Information Technology Project Management

Marketing, Business, Management, Marketing, And Related Support Services

Accounting And Finance

Bachelor'S Degree, Marketing

Education record