Recruiting, speak with and set up new clients, pay bills using QuickBooks

Answer customer questions/concerns, quote insurance, assist agents

• Work closely with the Franchisee maximizing profit• Train Franchisee and managers on operating procedures• Enforce compliance to Orion and Government standards• Recommend changes and solutions to ensure company growth• Provide operational reports to Director of OperationsTrained new franchises how to cook food to our specifications, inventory and food safety• Trained servers how to wait tables (even though I have never done before)• Self-taught myself how to use Aloha so that I could train servers how to use the software• Went to currently opened stores to help them increase sales and to retrain on procedures with great success• Opened and trained military bases with unique concepts

• Buy and sell gold and silver jewelry and coins in a retail setting• Created procedures to improve customer record keeping• Work with law enforcement to monitor and track stolen property• Put items up for sale on eBay as well as answer questions and ship items out• Train other associates on eBay, track and ship out their items• In house tech for first level pc/printer/network setup and issues• Administer in home Gold Parties to purchase old, broken and unwanted jewelry from customers

• Handle all recruiting processes to maintain a high number of applicants and associates• Screen, interview and test all applicants - enter interview and test information into in-house system• Conduct reference checks and schedule background checks and drug testing as required by client• Handle incoming job placement orders and finalize all aspects of placement with client and associate• Make hiring decisions on applicants and process all paperwork necessary for hiring/placement• Maintain compliance with Federal and State employment regulations•• Assist in training assistant recruiter• Implement and maintain bonus referral program• Input payroll information into in-house system/initiate and maintain worker’s compensation information• Handle payroll concerns and perform employee relation counseling for associates and placements• Conduct initial investigation of associate complaints and refer to President as warranted

Handle second level irate customer calls (able to resolve approx 95% of irate calls) In charge of department when Manager unavailable (once or twice a week) Train all new associates to department, create training material/guides, and help associates understand all call center and deliver system procedures Map delivery routes and audit customer delivery paperwork for incomplete orders Audit old sales to either finalize off system or handle as needed Help IT Network Administrator with minor issues

• Answer and troubleshoot incoming calls and emails from the field regarding printers, computers and phones• Work with the internal GERS computer software program, inputting new hires, and using to create an intranet account• Send out broken scan guns/VRC units to be repaired, once received back; load the data files back onto the scan guns/VRC units• Keep track of tech calls within our internal Helpdesk program. Run Helpdesk reports to see monthly statistics of techs

• Manage truck linking and back order fill programs • Create a check in order to verify labels will process correctly• Process labels for the warehouse desk to distribute• Pre-key several programs to run later in the night, both for myself and for the field• Update and distribute daily volume reports • After stores close, responsible for doing a cross dock procedure to fill product to a customers ticket instead of having it get filled to a bin• Process move programs and nametags for the field

• Handle incoming calls• Type letters for the Vice President • Keep sales reports updated weekly, process daily reports for sales• Keep insurance updated for outside contractors• Create contracts for Landscaping, Snowplowing and HVAC work• Assist others as needed (work closely with high-level management)

This company is no longer in businessSenior Satisfaction Processor (Lien Release Department)- 8/01-11/02 Enter documents into SMS system Handle all Cooperative Apartment files making sure they had a lien placed on them, either with a UCC1 or UCC3 Work with clerk’s office to get lien for those without Handle escalated calls to prevent going to a supervisor or manager Train new representatives Customer Service Representative (Customer Service Department)-7/00-8/01 Answered questions on homeowners insurance, taxes, ARM loans, etc Took and handled escalated calls to prevent going to a supervisor or manager Figured out payoff amounts Explained escrow accounts, advised when/if escrow could be removed from mortgage Explained different documents to customers Receptionist (Administration Department)- 6/98-7/00 Answered and directed incoming calls Created and kept spreadsheets updated Assisted others as needed (worked closely with high management level)