Stacy Evans Email & Phone Number

Hudson, New Hampshire

ExperienceEastern Propane & OilDelivery Manager, Operations September 2016-PresentEnsuring that all retail deliveries are made and handled in a timely, efficient and appropriate manner, that they are performed consistent with all company policies and proceduresMaking sound decisions relative to the scheduling and assignment of delivery personnel to ensure timely and safe delivery of product.Ensure that all company policies and procedures, handbooks and state and federal codes are adhered to in connection with all retail deliveries.Implement company safety policies and proceduresProvide feedback to employees regarding performance, contributions and areas needing improvement on a consistent basisFacilitate effective communication and coordination of activities among fuel delivery representatives Conduct employee evaluationsRecommend the hiring and termination of personalResponsible for keeping district manager informed of personnel related issuesTimely report all accidents and work related injuries, and complete all related reports and paperwork.Manage 18 employees Work assigned to fuel delivery representatives is completed safely and that delivery vehicles are kept cleanEnsure that fuel delivery representatives present a neat and clean appearance, including maintaining cleanliness of company uniforms

Concord, New Hampshire

Irving Oil, residential commercial energy services Concord, NHLoad Builder, Delivery Operations Department ~ December 2011-September 2016Liquid Dispatcher, Delivery Operations Department ~June 2006-December2009Load Builder Responsibilities:Coordinate routes for delivery drivers with an emphasis on efficiency and revenue targets.Daily communication with delivery drivers regarding questions/comments/concernsMaintain bulk plant levels to ensure productivityUtilize ADDS Energy to build the daily routes.Optimize and build work load for drivers.Maintain and analyze customer accounts by utilizing multiple forecasting toolsProvide daily reports to management on effectiveness of daily routes.Review previous days route plan and make necessary adjustments to accounts.Dispatcher Responsibilities:Coordinate the activities of drivers by communicating the daily concerns of customers and their daily workloads.Optimize and build workload for drivers.Maintain and analyze customer accounts by utilizing multiple forecasting toolsDispatch after hours as the demand for heating oil increasesWork successfully as a team and effectively maximize productivity while maintaining an acceptable level of customer serviceProvide coaching and leadership for new and existing employeesProvide overall customer satisfaction by efficient and timely handling of phone calls emails and/or concernsAbility to effectively manage a large workload in a face paced environmentCommunicate directly to management any internal or external concerns regarding customer satisfactionRequired to maintain the accuracy of customer needs by completing daily reports that include near miss or run out, performance manual document, 50% or lower, daily completion of customer logs

Atkinson, New Hampshire

Palmer Gas, Ermer Oil Atkinson, NHLiquid Dispatcher, Delivery Department ~ December 2009 December 2011Coordinate the activities of drivers by communicating the daily concerns of customers and their daily workloads.Maintain and analyze customer accounts by utilizing multiple forecasting toolsDispatch after hours as the demand for heating oil increasesWork successfully as a team and effectively maximize productivity while maintaining an acceptable level of customer serviceProvide coaching and leadership for new and existing employeesProvide overall customer satisfaction by efficient and timely handling of phone calls emails and/or concernsAbility to effectively manage a large workload in a face paced environmentCommunicate directly to management any internal or external concerns regarding customer satisfactionRequired to maintain the accuracy of customer needs by completing daily reports that include near miss or run out, performance manual document, 50% or lower, daily completion of customer logs

Everett, Massachusetts

Boston Coach, Ground Transportation Services Everett, MaOperations Dispatcher ~ July 1998 June 2006Supervise eighty drivers by allocating daily tasks appropriate to their skills and abilitiesCommunicate to my superiors the most recent concerns of our operations and customersProvide communication between dispatch and the drivers through three different Nextel systems and emailsComputer experience CARSv3 and CARSv4Maintain inventory and assure that all equipment is safeWork in a time sensitive and fast paced environmentBilling and payroll responsibilitiesBook reservationsCustomer service experienceTeam oriented environmentSupervisor training through companyCoordinate private and public off site transportation events On site Coordinator for Boston World Trade Center transportationOn site Coordinator for Boston College transportationEducationMelrose High School 1998 GraduateRelevant Skills and ExperienceStrong computer skills: Microsoft Office (word, excel, outlook), ADDS EnergyStrong radio communication skills: Voice Over IPAbility to communicate professionally and diplomatically to both co-workers and customers