Stacy Shea Email and Phone Number
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5+ years of management experience in small scale call center environment, responsible for hiring and training new agents, department reporting, and Enterprise Customer interaction and delegation, specifically on project management, rollouts, and technical issues.Ability to design, implement, and maintain a customer-facing support center, including support articles, release notes, and training videos. 10+ years delivering customer and technical support across a variety of platforms including phone, email, chat, and remote desktop/webex.Superior technical understanding and support of hardware and software, both general and proprietary.Specialties: Microsoft Office 2000-Office 365 | Windows Server OS | IIS 5-8.5 | SQL Server 2000-2019| | General hardware installation and service | Familiarity with networking protocols (wireless and wired) | Bizagi Suite
Kaiser Permanente
View- Website:
- kaiserpermanente.org
- Employees:
- 120876
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Product OwnerKaiser Permanente Oct 2021 - PresentDenver, Colorado, United StatesProduct Owner for Business Process Platform supporting 30+ business processes
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Senior Data ManagementKaiser Permanente May 2014 - PresentGreater Denver Area
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Technical ConsultantEvent Management Systems By Dean Evans & Associates, Inc. Oct 2010 - May 2014Greenwood Village, ColoradoPrimary contact for technical implementation of enterprise level software for many Fortune 500 companies. -
Manager, Client Support ServicesEvent Management Systems By Dean Evans & Associates, Inc. Sep 2006 - Oct 2010Manged hiring, training, coaching and operations of technical support desk for a software solution.
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Technical Support SpecialistEvent Management Systems By Dean Evans & Associates, Inc. Apr 2005 - Sep 2006
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ClerkDenver Public Library Apr 2004 - Apr 2005 -
Technical Support RepresentativeComcast Oct 2000 - Apr 2004Tier two support for high speed internet product - network monitoring and testing.
Stacy Shea Skills
Stacy Shea Education Details
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English Writing -
General -
Epic Training
Frequently Asked Questions about Stacy Shea
What company does Stacy Shea work for?
Stacy Shea works for Kaiser Permanente
What is Stacy Shea's role at the current company?
Stacy Shea's current role is Product Owner | Kaiser Permanente.
What is Stacy Shea's email address?
Stacy Shea's email address is st****@****ail.com
What is Stacy Shea's direct phone number?
Stacy Shea's direct phone number is +172081*****
What schools did Stacy Shea attend?
Stacy Shea attended University Of Colorado Denver, Community College Of Aurora, Epic Training.
What are some of Stacy Shea's interests?
Stacy Shea has interest in Children.
What skills is Stacy Shea known for?
Stacy Shea has skills like Enterprise Software, Technical Support, Project Management, Training, Microsoft Sql Server, Technical Writing, Call Centers, Process Improvement, Salesforce.com, Team Leadership, Product Management, Technical Consultation.
Who are Stacy Shea's colleagues?
Stacy Shea's colleagues are Thu Nguyen, Ben Toshiyuki, Lorena Garcia, Aliya Malik, Ms, Erin Trevino, Daryl Wlodkowski, John Kunney.
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Stacy Shea
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Stacy Shea
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