Stacy Williams Email & Phone Number

Clearwater, Fl

• Onboarding and Offboarding, scheduling, distribution of workload, KPI’s, SLA’s, PIP’s, people reviews, weekly one on one’s as well as team meetings to ensure continuous employee development• Manage reports and dashboards to provide sales and leadership with visibility and confidence• Create and manage ServiceNow tickets for Business Enablement team to resolve internal system issues and enhancements timely• Create and maintain training documentation and provide hands on training to support staff and sales team members on system, processes and procedures• Escalation for internal and external sources• Answer customer inquiries/resolve customer satisfaction issues• Create AP vouchers and Invoicing• Review and post invoices• Third-party recurring monthly and annual billing• Process RMA’s and RTV’s, customer and payable credit notes, create and process replacement orders• Assist Account Managers with deal registrations, obtaining vendor quotes and building customer facing quotes• Develop and maintain mutually beneficial vendor relationships.

Oldsmar, Fl

• Onboarding and training new purchasing agents on internal system, processes and procedures• Provide reporting and feedback to Director or Procurement on teams SLA’s and KPI’s• Build and maintain vendor relationships through calls, travel and continuous networking• Obtaining, cataloging and managing Master Purchasing Agreements• Negotiate best pricing and purchase for customer order fulfilment and stock

Oldsmar, Fl

• Process sales orders and procure for fulfilment• Obtain tracking, trace and work with internal and external sources on shipping and receiving issues• Process invoices, credit memos, RMA’s and RTV’s and coordinate replacements orders• Deal registrations

Oldsmar, Fl

• Creating and processing sales orders and Procure hardware for order fulfilment• Obtain tracking, trace and work with internal and external sources on shipping/receiving issues• Sign off on all orders prior to packaging to ensure accuracy• Process RMA’s and coordinate replacements

Tarpon Springs, Fl