Stacy Lein Email & Phone Number

South San Francisco, California

-Develop and deliver educational and recreational classes, workshops, and programming for adult patrons; create and develop partnerships with community organizations to offer need-based or expert subject matter knowledge.-Increase program attendance and strengthen offerings through outreach, social media, design of print material and email newsletters.-Seek out and apply for grant opportunities to implement new and experimental library programs.-Manage the Veterans Resource Center to assist veterans and their family members access the benefits and services they are entitled to. Promote the VRC with outreach events, social media and in person by managing a team of volunteers.-Create and manage library website content to promote library services and make changes to promote an improved user experience for patrons.-Teach weekly digital literacy workshops including developing lesson plans and worksheets.-Create training materials and train staff on using library digital services and resources.

South San Francisco

San Francisco Bay Area

▪Launched a Voice of the Customer (VOC) program for the organization to include a structured customer feedback loop process. Initiated targeted and VOC surveys to gather customer feedback to enhance existing products and services and create new opportunities based on customer needs.▪Launched a new CRM system, Microsoft Dynamics, for the organization's call center.▪System Administrator for Microsoft Dynamics CRM.▪Conduct webinars to provide targeted training on using products and services.▪Develop web content and draft e-newsletters for the workers’ compensation industry.▪Manage IT projects as a business user of the service or tool including drafting business requirements, conducting user testing, training new users and drafting training materials.▪Attend trade shows as a representative of the organization managing the booth, materials and answering visitor questions.▪Lead a customer service call center of 12 team members including resolving escalated customer issues, conducting performance evaluations, performing department budgeting, crafting department objectives and ongoing strategic planning.

San Francisco Bay Area

▪Assisted 50-60 members a day via the phone and email▪Directed customer to online resources and printed reference materials to locate the answer to their inquiry.▪Collaborated with multiple departments to resolve a customer's issue.▪Worked with a team to meet service level expectations.

Santa Rosa, California

Teacher at curriculum based after school program for 3rd and 4th graders.

Master’S Degree, Library And Information Science

Bachelor Of Arts (Ba), English Literature (British And Commonwealth)

Activities and Societies: Americorp, Cool School Program

Associate'S Degree, General Studies