Stacy S. Email & Phone Number

Oilville, Va, Us

Oilville, Va, Us

Hollywood, South Carolina, Us

Assisted the Strategy and Planning Team with management services including health IT governance process support, strategic plan development, and monitoring progress and performance of business process modeling initiatives of the Health Architecture Modernization contract with the Veterans Health Administration. Conducted document analysis, documented operational processes and procedures, prepared progress reports, and provided content for marketing and training material.

Florham Park, New Jersey, Us

Sustained working partnerships with pharmacy benefits management business unit leads to manage service expectations related to products and value-delivery on internal investment initiatives and Medicaid Prescription Drug Benefit client programs. Prepared process documents, solution descriptions, change orders, implementation and migration plans, and performance metrics reports for a cloud migration program.

Florham Park, New Jersey, Us

Managed a large-scale application rewrite to align user interface to design standards, create efficiencies for application customization and update end user documentation. Coordinated with software developers and testers to create user-interface prototypes specifying enhancements to internally developed software using documented process flows and functional specifications to facilitate the application development process and user acceptance.

Mclean, Va, Us

Partnered with business intent owners, digital product development, operations and IT leads of a Fortune 200 small business banking division managing growth in e-commerce merchant services. Delivered program-level status reports to stakeholders and supported the lead Business Analyst with detailed requirements management by translating information from technical subject matter experts into work package deliverables.

Round Rock, Texas, Us

Led IT projects working with geographically distributed teams at a medical supply-chain solutions provider and leading distributor of medical/surgical supplies working to enhance their core infrastructure and customer capabilities. Led a multi-disciplined team representing sales, contract administration, government account relations and several IT platforms to implement order management system enhancements.

Mclean, Va, Us

Supported deliverables for a multi-phased communications campaign to notify customers of changes to products and services resulting from a bank acquisition which met success measures for on-time, on-budget multi-media campaigns while minimizing customer in-branch or contact center inquiries. Worked closely with impacted business segments, operations, legal, compliance, and other internal stakeholders to document business process impacts and manage routing approvals as part of the change management process.

Mclean, Va, Us

Implemented cross-functional business projects for a customer-facing operations division to improve customer experience and support business goals by expanding international contact center operations, delivering platform migrations, and representing business intent to infrastructure and telephony/call routing partners to achieve system enhancements and business process transformation.

Mclean, Va, Us

Supported the project management office of a package implementation and account migration/conversion initiative to replace a credit card services recovery platform. Led project office communication management processes by facilitating team planning, recording key decisions, and developing and distributing reports for weekly reviews. Contributed to the new hire process guide and managed weekly, monthly, and quarterly stakeholder communications.

Richmond, Virginia, Us

Managed non-profit community outreach and fundraising strategies in a care coordination/case management setting while working with volunteers and volunteer Board leaders. Provided content for all print and digital marketing and led the brand strategy partnering with senior leadership team.

Supported a national sales team and product management group with consultative selling and pre-positioning activities to broaden a portfolio of MMIS, pharmacy benefit management and behavioral health management services to public and private insurers. Coordinated proposal response assignments and contributed to the writing, editing and document design of finished proposals and marketing collateral.

Master Of Science, Gerontology

Associate'S Certificate, Project Management

Bachelor Of Science, Mass Communications

Certificate, Public Management