Ashley Stafford Email & Phone Number

California, United States

» Developed and maintained day-to-day operations with an advanced Strategic Operating framework, improving progress reporting and outcomes visibility. Enhanced decision-making at all levels of the organization.» Drove the vision and strategy of Support Quality, demonstrating strong leadership to cross-functionally increase adoption of global processes».

Santa Clara, California

» Leading a team, built and developed relationships to enhance the skills of 900+ support engineers through timely, comprehensive training, boosting proficiency and customer satisfaction.» Elevated engineer & manager enablement by 40% in 2 quarters, driving results by steering the knowledge management team to enhance support efficiency for our product.

Santa Clara, California

» Within 6 months, delivered 100% on-time completion of 400+ criteria, driving enhanced content delivery and compliance for all 6 global locations.» Developed and maintained a deep understanding of internal systems and processes, enabling tactical scoping of changes, managing competing priorities as a team player, and improving efficiency by 85%» Managed.

Santa Clara, California

• » Oversaw the strategic planning and coordination within tight deadlines of all New Store retail, achieving a 25% reduction in project delivery time and resource allocation, driving accelerated value delivery. ».
• Oversaw project scope, budget and requirements for NSO department, leading a cross - functional team to implement new project management software, increasing team productivity by 30% and reducing errors by 25%.

San Francisco, California

» Worked closely with merchants and planners to analyze demand patterns and forecast accuracy, leading to an improvement in forecast accuracy, minimizing stock obsolescence, and reducing markdowns, resulting in higher profitability.» Translated ideas into detailed project plans, ensuring on-time delivery of all project milestones and objectives, resulting.

San Francisco, California

» Developed universal onboarding documentation, resulting in a decrease in errors and enhanced project onboarding accuracy company-wide.» Orchestrated comprehensive new hire onboarding process, from meticulous gathering and utilization of individual preferences for laptop configuration to expertly imaging computers with tailored applications aligned with.

San Francisco, California

-Supported GapTech department with many escalations from business partners- Strong project management skills - IT support for RMP Project -Knowledge of Casper Imaging on MAC as well as self service - Service Now experience - Active Directory knowledge - Knowledge of Bit Locker on PC-Created positive environment - Installing/programming Avaya work desk.

Consult for large purchases such as iPhones, computers, etc.Direct consult with Financial and Telecommunication Corporations.Maintained enjoyable experience in stressful situationsDirected Public organization, and co-worker task delegationProvided operating knowledge of computers in initial in store setup

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: Red Carpet Club

Education record