Provide support and leadership for all IT services for all Entergy sites in Arkansas. Management and technical responsibility for IT support including network, active directory, voice, Cisco Unified Communications Management, end user computing hardware and software, server support, data center services, custom hardware, and hardware support for Entergy utilizing IT Service Management best practices focused on the end user experience. Role includes direct client contact at all levels, project management, and customer centric process improvements. Successfully built relationships with all levels of the organization which resulted in a year over year increased customer satisfaction.

Responsible for service delivery to outsourcing customers including customer relationship, communication, coordination & scope management of technical support, statement of work, service levels, reporting, and project planning & execution. Duties include all areas of the services provided such as disaster recovery, IT Service Management, technical services, and technical human resources for customers utilizing Mainframe, AIX, IBMi, and Intel. Provide in depth cost analysis and action plans working with technical support and account leadership to reduce costs and to identify and implement processing and operational improvements in delivery of products and services.

Engage with customers and technicians to gather requirements for new customer security environments including Firewalls, Intrusion Protection, and Intrusion Prevention. Provide business guidance, technical consulting, and project management while working with Security Architects to develop, acquire, and implement solutions.

Responsible for all aspects of LAN management including active directory, Exchange, antivirus software, and shared storage across multiple global locations. Responsible for acquisition, license management, and distribution of Windows desktop software and tools, also responsible for hardware acquisition of all workstations, peripherals, and printers. Negotiate software contracts with corporate software vendors.

Principal CICS Systems Programmer responsible for all CICS environments across multiple LPARs and systems. Responsibilities included direct customer interaction, upgrade evaluation & planning, new customer migrations, new product rollouts, capacity planning & trending, product installation & maintenance, preparation & support of disaster recovery including documentation, exercise planning, and exercise execution.Team Leader responsible for CICS Systems Programmers.

requirements, design, data structure design & development, test planning & execution, documentation, and end user training. Develop new program logic, maintain and modify existing logic. Analyze, design, and develop data architecture for new applications and convert customer data to new application data structure. Convert and migrate customer databases and processes to new applications.