Respond to billing and repair chat from customer concerning about account billing, or repair of customer equipment.

Provide technical support for VerizonBusiness Long Distance Switch infrastructure by detecting issues using remote monitoring tools for Nortel VoIP Successions, Cisco VoIP Routers, Ericsson AXE-10 International Gateway, and Ericsson VoIP Engine platform.•Document and track troubles within the ticket system to facilitate trouble, Contact Tier 2 support groups as needed.•Perform initial diagnosis and take actions to correct problems.•Performs project management for internal initiatives.•Enlist network management personnel, support, or repair organizations as necessary to facilitate trouble resolution.•Manage projects for internal initiatives as well as provide assistance and training to new hires.•Proactively detect anomalies and performance issues, and bring to resolution.

Ensured billing issues were current and resolved, as well as kept detailed records of transactions. •Generated long distance billing cycles for residential and business customers.•Reconciled accounts as well as pager and conference call database.•Analyzed accounts processed on an AS/400.•Processed long distance CDR.