Star Kelly Email & Phone Number

Oakland, Ca

• Troubleshoot, diagnose, and repair hardware, software, network and peripherals issues for both Mac (via Jamf) & PC (SCCM)• Provide Executive Leadership Team with technical support• Provide support for email clients (Office365, Exchange, Gmail, etc.)• Generate, track, and resolve support tickets in JIRA / Service Desk for all IT related issues• Configure and troubleshoot smartphones (iPhone/Android) and Exchange/Office365 Mail• Set up and troubleshoot audiovisual equipment• Restock, image, and asset tag computers• Update pages in Confluence• Manage inventory

Oakland, Ca

• Provided first line assistance to listener inquiries; utilized thorough knowledge of Pandora product to troubleshoot listener issues across all Pandora-enabled devices and platforms• Communicated regularly with various functional groups within the organization (Legal, Engineering, Ad Operations, etc.) to guarantee accuracy of information in responses• Kept a detailed calendar and wiki page of Pandora One promotions to ensure that the Listener Support team has detailed information for responding to questions about these promotions• Researched and created copy responses for the Macro team which helped improve the support paths for common issues• Managed Pandora Passport, a program for Pandora employees from other departments to visit the Listener Support team and dive into listeners’ concerns

Oakland, Ca

• Executed and scheduled interactive advertising campaigns using DoubleClick’s DART• Managed and analyzed reporting: site stats, ad units, performance, inventory, and availability• Maintained constant communication to ensure all team members were apprised of project status• Performed advertising research and reported on and monitored competitor websites

San Francisco Bay Area

• Acted as primary user-contact for DART Enterprise ad server• Project managed for various ad server issues including the implementation of new features • Did quality assurance, troubleshooted creative assets, resolved technical issues as needed • Served as point person for all online creative, including micro sites and splash pages• Maintained and updated procedural documentation• Coordinated, scheduled, and programmed advertising creative for e-newsletters