Driving effective end-to-end client project management to identify Strategic System Communications and Network Interfaces for SEA2237 Program to deliver Defence and Navy mandated ICT requirements and outcomes. Working with Navy and the wider Defence organisation and Partner/Integrators at all levels to provide leadership and project management for a multi-disciplined project team and coordinate project activities including support to strategic planning, governance functions and human resource management.Leading and planning for connecting the RAN Strategic onshore networks to the future deployed warfighting systems, ships and submarines, and deliver a deployed Information Environment and supporting structures to HMA Fleet.

Facilitating effective end-to-end client project management to deliver Defence mandated ICT requirements and outcomes. (Joined Lockheed Martin IS&GS July 2016 which subsequently merged with Leidos to create Leidos Australia in August 2016). Collaborating with Defence, Leidos and Partner/Integrator stakeholders at all levels to develop and release Proposals to meet Defence Business Requests and Requirements. Effectively planning, leading and delivering multiple parallel ICT Infrastructure and Platform Projects within Defence environments on behalf of CIOG and other Defence Stakeholder areas.

Leading effective end-to-end client portfolio service delivery management, retention and growth including B2B relationship management for Telstra products and services, as Service Delivery Manager I meet challenges head on to deliver timely issue resolution, advice, support services, customer advocacy and strategic objectives that achieve performance targets for a government client portfolio of: Border Protection, Policing, Defence, Emergency Services and Attorney General’s departments and agencies to support Australian Government national security, policing and emergency services delivery.Collaborating effectively with stakeholders, and leveraging from ITIL, DSD ISM, SIEM, project and change management skills, ISO/ AS Standards, and exceptional problem solving skills I drive high standards of service management and execute: Relationship Health Checks; Service Process activities; monthly Service Review meetings; Service Strategy Plan updates; Service Improvement Plans; advocacy and maintenance that ensure business continuity, incident escalation, management and resolution for the client portfolio. Key achievements include: seamless transition of Australian Government Agencies & Departments to the Government Secure Internet Gateway that improved services and security; contributing to solution design and bid meetings that achieved contract revenues of $6M p.a.; and effective management of critical incidents, complaints advocacy and risk mitigation to exceed client targets.

Collaborating effectively with Account Directors, Sales and Delivery teams in Secure Telecommunications, Security Information and Event Management (SIEM) and IT Infrastructure environments I improved service delivery, developed key accounts and secured new Federal Government contracts. As a trusted relationship manager, advisor and business partner I met challenges head on to lead service delivery that exceeded SLA for government agencies and departments including: Agriculture Fisheries & Forestry; Sustainability Environment Water Population & Communities; Civil Aviation Safety Authority; Australian Children’s Education & Care Quality Authority; Industry Innovation Climate Change Science Research; Tertiary Education; Prime Minister & Cabinet; Office of the Governor-General; and Broadband Communications & the Digital Economy.Committed to service improvement and driving growth of Macquarie Telecom’s Hosting, Cloud, Business Continuity and Secure Internet Gateway services client base, among my key achievements were successful: management of Federal Government contracts, and new business development that achieved $3.6M p.a. in client revenue to exceed revenue targets; client partnerships that secured the first whole-of-government Federal Government Agency Gateway contract (5 years); implementation of ITIL Service Management across contracted whole-of-government services.

Successfully leading the team of high-performing Technical Specialists and collaborating with Account Management, Sales and Project teams in a Security Information and Event Management (SIEM) and IT Infrastructure environment I successfully developed and managed 3rd level support and service requirements for DIICCSRTE and UXCc project streams. Empowering and driving high-standards of performance from the Technical Specialist team I led effective delivery of 3rd level support services for network, VOIP, server and database Infrastructure, and IBM SAN storage for DIICCSRTE (and associated Agencies). Leveraging from my technical leadership and service management skills, among my key achievements were: service improvement and business growth across UXC’s Hosting, Project and Professional Consulting services to the DIICCSRTE Portfolio (and associated Agencies); including CSIRO, DRET and Questacon; management of B2B contractual and billing administration; resolving commercial/ technical issues between DIICCSRTE, UXC and suppliers; leading ITIL Service Strategy, Active Directory and SDLC reviews; and successful delivery of ITIL framework capability mapping that improved Portfolio ITIL Service Management Processes.