Amanda Steed Email & Phone Number

Jacksonville, Fl, Us

Jacksonville, Florida, United States

United States

The TradingPub > Formerly WealthPress Holdings LLC which is a brand under Financial Medical Corporation LLC (FinMC LLC)• Leading a team of developers & administrators towards constant improvement of our customerrelationship systems (Salesforce and Salesforce Marketing Cloud) via Jira, Confluence, & Slack• Leading relationships between Financial Media Corp LLC and third-party partners including but notlimited to Salesforce (CRM), SMS, and our Salesforce Development Partner• Discuss User and Customer Experience with department stakeholders for a better understanding ofany potential changes that can improve the retention rate and utilization of Salesforce• Diagnosing bugs and proposing solutions to upper management to resolve any issuesManaging license, storage, and contact usage for Salesforce and Marketing Cloud• Due to improvements, we were able to scale CRM Revenue by 2.8 times from 2020 to 2021• Fielding and dispersing information to upper management regarding impactful changes comingdown the line from our third-party partners• Managing, Training, Configuration, Error Monitoring, and Development of the Company’s Customer Relationship Management tools• Configuring connections between CRM and third-party programs (Zapier, Slack, or Data Warehouse)• Creating Reporting regarding data in the CRM on a schedule and ad-hoc for things like promotionsales, current active subscriptions, active auto-renew orders, etc

Jacksonville, Florida, United States

The TradingPub > Formerly WealthPress Holdings LLC• Communicating with Internal users in addition to External Partners and Stakeholders to determine the best path forward for our CRM to continue improvements as well as assist with custom reporting for performance trends.• Prepare the company for our move into the Customer Relationship Management (CRM) tool that I was going to manage• Working with key stakeholders to scope out timelines for major projects involving Pre CRM set up

Jacksonville, Florida

• Team Lead over Web.com’s Carpet Co-Op relationship team with Carpet Co-Op of America (CCA) • Responsible for 213 accounts totaling $114K MRR ($1.4 Mil Annualized) for our top 3 clients including Key Influencers, Advisory Board Members, and Multi-location owners. • Maintained a live connection rate over the goal of 60%, averaging 82% • Revenue increased through signing on 150 new orders (for Geo-Fencing, Facebook, Display, and Retargeting) in January 2019 representing an estimated $75k MRR with $900k annualized • Improved client satisfaction by managing Campaigns for Google Ads (Including Display & Retargeting), Local SEO, Facebook, Geo-Fencing, & Google My Business • Responsible for 213 accounts totaling $114K MRR ($1.4 Mil Annualized) for our top 3 clients including Key Influencers, Advisory Board Members, and Multi-location owners • Managing 8 Month Project for Mass Content Writing and Uploading / Reporting on Monthly progress (850 total pages) • Coordinating Monthly projects for 3rd party Vendor Call Auditing Services• Improved team performance through coaching and development including performance deep dives for members who require more attention • Training, Development, & Delivery for New Hires and Process Updates• Improved adoption and customer satisfaction through attending Conventions yearly to meet franchise members and launch new marketing products• Reduced company churn by offering value solutions and optimizations to realign with algorithm updates or changes in the marketplace• Modifying Corporate provided visuals to match specific locations’ needs• Modifying promotional visuals to use for Google Business listings or website banner images

Jacksonville, Florida

• Managing Local, Regional, and National SEO & Email Marketing Campaigns • Exceeded team goal maintaining 100% task completion• Improved Retention Rate by conducting Monthly Performance Recaps with clients via Phone & Email • Reporting on Year over Year and Month over Month performance via Google Analytics, Keyword tracking tools, CRM tools, Organic traffic, Referral traffic, and Revenue trends • Maintained an average quality score of 98% or above • Planned Yearly Promotional Calendars for Mass Email Blasts with Customer Stakeholders• Training new Account Managers on best practices / internal processes including creating training materials and leading training sessions• Optimizing campaign preferences with internal marketing fulfillment teams to match the customer's focuses using industry best practices• Increased Customer Experience by Constantly Researching SEO / Algorithm & Email Marketing Updates including Trends while staying up with best practices• Handpicked to become the first Email Marketing Account Manager for the Constant Contact partnership because of my self-sufficient and resourceful nature• Ensuring flexibility to step in where assistance was needed • Covering for either Copy/Design when needed to keep the campaign on the timeline • Creating/Modifying Promotional Banners via Adobe Photoshop and updating product grids in HTML • Writing body copy for promotional and informative campaigns

Jacksonville, Florida

• Account Management Support for Social Media and Google Ads• Directory Marketing Support for Websites, General SEO, and Domains• Increased Visibility by Creating, Optimizing, and Verifying Google Business Pages • Led Team with an average of 86.9% First Call Resolution• Exceeded team goal and lead with Upgrades averaging $600 monthly in MRR ($7,200+ Annualized)• Maintained a 2.8% or below Cancel Rate Annually• Minimized transfers and Increased Customer Satisfaction by educating myself on all products Web.com offered to customers, not just my team's• Decreased Churn by Resetting Customer Expectations as well as Creating and Curating Boosted Posts for • Customer Escalations• Document Creation for Process Updates as well as New Hire Training • Led Training for New Hires on Current Processes and Procedures • Floor Support (Assisting with Questions / Escalations while Agents are on the phone)

Jacksonville, Florida Area

• Managing Small Groups of Employees• Managing Breaks Schedule• Making Change• Bringing Deposits to Bank• Handling Escalations • Able to Work in All Positions in Store• Performance Reports• Revenue Reports• ServSafe Certified