Amanda Steed Email & Phone Number

Jacksonville, FL, US

Jacksonville, Florida, United States

United States

• The TradingPub > Formerly WealthPress Holdings LLC which is a brand under Financial Medical Corporation LLC (FinMC LLC)
• Leading a team of developers & administrators towards constant improvement of our customerrelationship systems (Salesforce and Salesforce Marketing Cloud) via Jira, Confluence, & Slack
• Leading relationships between Financial Media Corp LLC and third-party partners including but notlimited to Salesforce (CRM), SMS, and our Salesforce Development Partner
• Discuss User and Customer Experience with department stakeholders for a better understanding ofany potential changes that can improve the retention rate and utilization of Salesforce
• Diagnosing bugs and proposing solutions to upper management to resolve any issuesManaging license, storage, and contact usage for Salesforce and Marketing Cloud
• Due to improvements, we were able to scale CRM Revenue by 2.8 times from 2020 to 2021

Jacksonville, Florida, United States

• The TradingPub > Formerly WealthPress Holdings LLC
• Communicating with Internal users in addition to External Partners and Stakeholders to determine the best path forward for our CRM to continue improvements as well as assist with custom reporting for performance trends.
• Prepare the company for our move into the Customer Relationship Management (CRM) tool that I was going to manage
• Working with key stakeholders to scope out timelines for major projects involving Pre CRM set up

Jacksonville, Florida

• Team Lead over Web.com’s Carpet Co-Op relationship team with Carpet Co-Op of America (CCA)
• Responsible for 213 accounts totaling $114K MRR ($1.4 Mil Annualized) for our top 3 clients including Key Influencers, Advisory Board Members, and Multi-location owners.
• Maintained a live connection rate over the goal of 60%, averaging 82%
• Revenue increased through signing on 150 new orders (for Geo-Fencing, Facebook, Display, and Retargeting) in January 2019 representing an estimated $75k MRR with $900k annualized
• Improved client satisfaction by managing Campaigns for Google Ads (Including Display & Retargeting), Local SEO, Facebook, Geo-Fencing, & Google My Business
• Responsible for 213 accounts totaling $114K MRR ($1.4 Mil Annualized) for our top 3 clients including Key Influencers, Advisory Board Members, and Multi-location owners

Jacksonville, Florida

• Managing Local, Regional, and National SEO & Email Marketing Campaigns
• Exceeded team goal maintaining 100% task completion
• Improved Retention Rate by conducting Monthly Performance Recaps with clients via Phone & Email
• Reporting on Year over Year and Month over Month performance via Google Analytics, Keyword tracking tools, CRM tools, Organic traffic, Referral traffic, and Revenue trends
• Maintained an average quality score of 98% or above
• Planned Yearly Promotional Calendars for Mass Email Blasts with Customer Stakeholders

Jacksonville, Florida

• Account Management Support for Social Media and Google Ads
• Directory Marketing Support for Websites, General SEO, and Domains
• Increased Visibility by Creating, Optimizing, and Verifying Google Business Pages
• Led Team with an average of 86.9% First Call Resolution
• Exceeded team goal and lead with Upgrades averaging $600 monthly in MRR ($7,200+ Annualized)
• Maintained a 2.8% or below Cancel Rate Annually

Jacksonville, Florida Area

• Managing Small Groups of Employees
• Managing Breaks Schedule
• Making Change
• Bringing Deposits to Bank
• Handling Escalations
• Able to Work in All Positions in Store