George-Horia Ştefan Email & Phone Number

Bucharest, Romania

- Leading a team focused on operational efficiency, encompassing recruitment, comprehensive training, and conducting performance evaluations to align with organizational objectives.- Developing and executing efficient internal processes, ensuring they are in harmony with broader organizational goals.- Managing cross-departmental communication, particularly with teams based in the U.S., to enhance global workflow efficiency and coordination.- Utilizing Oracle Applications extensively for insightful data-driven decision-making, contributing to continuous performance optimization.- Maintaining strict confidentiality and adeptly managing sensitive information, relevant to diplomatic settings.- Playing a key role in leadership decision-making, consistently contributing valuable insights to strategic discussions.

Bucharest, Romania

- Overseeing the North California, Northwest, and Nevada markets, utilizing Oracle Applications and Service Cloud for SLA adherence, and coordinating client and technician interactions. - Facilitating sales of sound systems and satellite equipment, including installation services for client business projects. - Organizing field interventions, managing scheduling, orders, and equipment rentals, and addressing all ETA inquiries from clients and internal departments. - Ensuring prompt processing and review of completed service jobs in Oracle Service Cloud. Forwarding them to Accounts Receivable for invoicing within one business day. - Managing equipment orders, coordinating shipments and transport logistics, in compliance with client contracts, warranty terms, and preferred shipping methods. - Liaising with warehouses, design teams, and external suppliers to align equipment delivery and technician arrivals with customer expectations and contract terms.

Bucharest, Romania

- Providing technical solutions and troubleshooting techniques for clients over the phone and e-mail. - Collecting and analyzing information while recommending and taking courses of action in matters of Service, Billing, Payments, Orders and Account Management. - Maintaining team objectives by setting timetables and schedules, conducting research, developing and organizing information in the areas mentioned. - Data entry in Oracle Applications and various control sites while following pre-defined procedures. - Keeping client files up to date, fulfilling transactions and creating tasks for other departments such as Dispatch, Order Entry and Account Management.

Master'S Degree, Political Communicationand Journalism, 10

Activities and Societies: - Lead a project that simulated a presidential campaign from start to finish. I headed the team as creative.

Bachelor'S Degree, Political Science, 10

Activities and Societies: - I was elected to be part of an elite student debate group for 1 year at the Romanian Diplomatic Institute.