Stefani Aubuchon Email & Phone Number

Granger, Tx, Us

Deliver exceptional customer experiences for a book of business of 50+ customers with ARR of 3.4 million through proactive communication and strategic coordination of internal resources to achieve and exceed customer business goals. Identify opportunities to enhance client product adoption, usage, and potential upsell opportunities. Analyze customer metrics through Gainsight to assess account health, uncover trends and risk factors, and drive value-focused discussions with clients.Collaborate with cross-functional teams to develop engagement strategies and align on initiatives aimed at increasing revenue and retention. Address and escalate ongoing customer issues and support tickets (in Salesforce) by researching and sourcing information from within the organization, demonstrating persistence and resourcefulness in resolving issues.Created curated digital content to align to customer needs. Provided training and education to customers providing a deeper understanding of platform features. Executed email campaigns across a book of business using journey orchestrator in Gainsight. Planned and participated in webinar series targeting platform features. Continually develop technical expertise with products and solutions, effectively articulating their business value to the customer’s tech stack. Extract insights from customer feedback to collaborate with product teams; identify potential product roadmap enhancements. Consistently met or exceeded KPIs every quarter.

Develop long term relationships and define business objectives with clients. Provide recommendations and best practices for clients in relation to the Bullhorn ATS/CRM.Work closely and collaboratively with product, sales, services & support departments to ensure customers are effectively leveraging their current tech stack.Develop action plans for clients that align with their strategic objectives, outline success factors for contract renewal, and promote positive reference-ability.Use data collection and analysis to improve the customer experience. Serve as the voice of the customer for the Bullhorn ATS/CRM.

Round Rock, Texas

Engage and explain step by step solutions with patience and an approach tailored to each individual customer. Help fix technical issues related to desktop and/or laptop computers through troubleshooting steps and customer interaction in a chat environment.Provide an incredible customer experience with attention to detail and expert knowledge.Meet and exceed company metrics in many different areas.

Austin, Texas Area

Engage and explain step by step solutions with patience and an approach tailored to each individual customer. Help fix technical issues related to iOS through troubleshooting steps and customer interaction in a chat environment.Provide an incredible customer experience with attention to detail and expert knowledge.Meet and exceed company metrics in many different areas.

Austin, Texas Area

Quickly and accurately examine, screen, and assess user generated content for suitability of web publishing based on established client specific guidelines and codes. Uses judgement, knowledge, and tact to ensure understanding of client guidelines and procedures as well as their application to user generated content. Ability to independently monitor and adapt to clients' changing business needs, guidelines, requirements and procedures pertaining to operational outcomes. Clients’ needs and assignments are of a varying scope and complexity.Performs assignments involving different guidelines, processes and methods per client requirements and standards. Review content for completeness, consistency and information accuracy. Ensures proper formats and procedural requirements.Coding requires extensive knowledge and comprehension of rules, operations and client business practices per real time deadlines. Data entry for codes applied to user generated content.Work completed and evaluated for effectiveness, time restraint, and failure rate for meeting client established goals and expectations. Chosen to cross-train with Curations team as well as work on special projects within the internal Certification team.

Round Rock, Tx 78665

Provided management to a team of over 100 by establishing goals and objectives, assigning tasks and reviewing work at frequent levels.Developed and coached direct reports to continuously improve their individual performance.Attained targeted sales goals and performance through the effective management of the daily operations of the sales force.Managed report generation, sales packet compilation, and ad-hoc administrative support for client prospecting, renewals, and development.Analyzed data and provided insight on sales performance, while identifying opportunities for further growth.

Round Rock, Tx

Read and understand curriculum and lesson plans. Refer to the lesson plan left by lead teacher and ensure that appropriate measures are taken to follow it.Ensure that classroom instruction is handled according to the school’s policies, goals and objectivesManage student behavior and classroom order. Ensure that a climate of fairness and respect is promoted at all times

Greater San Diego Area

Handled all purchasing, inventory, and contract negotiation with vendors. Communicated effectively with customers and vendors. Assisted with Human Resources duties including new hire packets.Created and monitored internet marketing campaigns. Developed and maintained website and e-commerce store and order processing system.Responsible for data entry in client database as well as financial tracking system

Houston, Texas Area

Generated product or service interest for corporate customers by providing them with product benefits information. Handled inbound calls and provided high profile corporate clients with product and service offerings in an efficient and professional manner. Emphasized product features and benefits as well as provided recommendations, quoted prices, and prepared sales invoices.Maintained exceptional service and product knowledge. Analyzed sales trends and competition information; tailored unique technical strategies for each client.

Houston, Texas Area

First point of contact at receptionist desk. Managing multi-line telephone system. Maintain and procure office inventory of supplies including both office and kitchen. Created processes for the efficient generation and collation of quarterly reports using mail-merge and binding systems. Addressing and mailing of reports. Manage and update calendars for top level executives.