Stefan R. Email & Phone Number

I am a highly competitive, curious and driven individual. My goal is to continue to diversify and expand my experience in SaaS, working directly with clients where I can showcase my genuine ability to make connections and build relationships. Dealing directly with c-suite executives in enterprise level businesses, the last 3 years of B2B Account Management has given me experience in project management, data analysis and cross product selling in SaaS. Overseeing the customer onboarding process and ensuring the customer satisfaction and retention of each client through relationship building, quarterly business reviews, and the utilization of customized services & products that uniquely fit each client's needs. I also have over 10 years of experience in retail operations and customer experience management, working with Indigo, Canada's largest book retailer. I led and developed high-performance teams of up to 50 retail associates, exceeding annual sales goals by over $500,000 and increasing profitability three years in a row. I also created and implemented effective sales strategies, training programs, and performance management systems for the midtown Toronto flagship store and the Scarborough location. I hold a Bachelor of Arts degree in Psychology from York University with a specialty in Business Communication, where I learned how to analyze human behaviour, motivation, and cognition, and apply psychological principles to various contexts and settings. I am passionate about delivering exceptional customer service, building trust and rapport with clients, and solving problems creatively and efficiently. I am always eager to learn new skills, adapt to changing environments, and take on new challenges.

Listed skills include Customer Service, Microsoft Office, Sales, Time Management, and 5 others.