Steffan Ishan Email & Phone Number

Southborough, Massachusetts, US

Southborough, Massachusetts, US

Durham, North Carolina, US

• Act as central point of contact for the clinical team for designated project communications, correspondence and associated documentation.
• Support the clinical project team (CSS, CSM & SSUS) with accurately updating and maintaining clinical systems within project timelines during study start-up, protocol amendments & closeouts.
• Prepare, handle, distribute & file clinical documentation such as start-up regulatory documents, ICFs, IRB approvals/submissions & amendments.
• Review of study files periodically for accuracy and completeness, by performing Electronic Trial Master File (eTMF) reviews to maintain site compliance & performance.
• Track and Manage Case Report Forms (CRFs), queries and clinical data flow.
• Perform administrative tasks to support team members with clinical trial execution as needed.

Markham, Ontario, CA

• Responsible for overseeing all incident communication and escalation, maintaining the daily support ticket queue to comply with client Service Level Agreements (SLA).
• Administer and communicate daily hardware and software monitoring tasks and alerts.
• Respond to all monitoring alerts by creating a ticket in Autotask and carrying out Level 1 troubleshooting.
• Collaborate with Level 2 NOC and end users to ensure all business systems are online, operational and healthy.
• Responsible for gathering information and creating quarterly reports based on system performances for MSP clients
• Responsible for importing virtual tapes from Dell EMC Data Domain for IBMi to the respective AS400 systems upon client request.

Vipperød, DK

• Providing support to young adults with varying addictions and mental health diagnosis, such as personality disorder, social anxiety, autism or ADHD.
• Utilizing a holistic approach to counsel, advise and encourage clients to increase their quality of life.
• Efficient in developing a strong therapeutic relationship with clients through attentive listening and clear communication.
• Working in an interdisciplinary team to discuss the progress, treatment plan and areas of improvement with caseload.
• Creating one-on-one activities such as outings, activities at the gym and cooking classes.
• Assisting with ADL training and providing prescribed medication.

• Taught children with various mental health diagnosis such as ADD, ADHD and Autism.
• Provided 1:1 lessons to the students in the following subjects: English, Danish, Mathematics, History and Physical Education.
• Responsible for picking and dropping off students.
• Worked in partnership with the parents of the students, to create a cohesive treatment plan.
• Counseling and advising children, on how to tackle issues and overcome hurdles in their daily lives.
• Website: www.fjordskolen.dk

• Taught a variety of subjects and ADL activities.
• Worked with individuals aged 16-25 with autism, ADHD, down syndrome and cerebral palsy.
• Collaborated with teachers and physiotherapists, to improve client’s mobility and physical health.
• Planned, created and facilitated activities including outings.
• Supported clients in improving their mental health, through one-on-one sessions.
• Used non-verbal means of communication, such as Boardmaker and PECS, to engage all clients with varying communication barriers.

• Worked with children with physical disabilities to assist them with their daily living activities.
• Followed a treatment plan to improve and maintain their physical and mental abilities.
• Responsible to arrange and create outdoor activities, that were accessible on a daily basis.
• Provided ADL training and assisted in personal care and basic hygiene
• Facilitated physical and cognitive activities such as biking, swimming and word games to stimulate and increase their physical and cognitive abilities.