Stef Pinto Email & Phone Number

Melbourne, Victoria, Australia

- Customer Engagement: Cultivated strong relationships with key stakeholders (i.e. CTOs, COOs, Head of Engineering, Head of Learning and Development) to understand their goals and challenges. Conducted regular check-ins and business reviews to ensure customer satisfaction.- Onboarding and Training: Facilitated learner, leader and admin enablement sessions to educate customers on platform features for optimal utilisation.- Account Growth and Expansion: Identified opportunities for… Show more - Customer Engagement: Cultivated strong relationships with key stakeholders (i.e. CTOs, COOs, Head of Engineering, Head of Learning and Development) to understand their goals and challenges. Conducted regular check-ins and business reviews to ensure customer satisfaction.- Onboarding and Training: Facilitated learner, leader and admin enablement sessions to educate customers on platform features for optimal utilisation.- Account Growth and Expansion: Identified opportunities for account expansion based on evolving customer needs. Collaborated with sales and product teams to drive upsells and cross-sell initiatives.- Product Feedback and Advocacy: Gathered and communicated customer feedback to the product development team.- Customer Retention: Monitored customer health, addressing issues proactively to prevent churn.Key Achievements- Helped one of my customers (one of Australia’s largest bank) win the Best in Tech Award in 2023- Responsible for the retention and expansion of APAC’s largest accounts Show less

Melbourne, Australia

- Working with Oracle CX Marketing’s Enterprise customers in defining success, consulting in ways technology can support their customer experience and marketing strategy- Inspire organisational transformation for better delivery of customer experience and marketing performance- Assessing customer’s digital maturity and recommending areas of improvement- Maintaining strong relationships with stakeholders in enterprise organisations (i.e. CMOs, Head of Digital Marketing) to drive… Show more - Working with Oracle CX Marketing’s Enterprise customers in defining success, consulting in ways technology can support their customer experience and marketing strategy- Inspire organisational transformation for better delivery of customer experience and marketing performance- Assessing customer’s digital maturity and recommending areas of improvement- Maintaining strong relationships with stakeholders in enterprise organisations (i.e. CMOs, Head of Digital Marketing) to drive retention and growthKey Achievements:- Responsible for the retention of over $6M in annual recurring revenue- Value Adoption Assessment Award Winner FY20Q1- Extra Mile Award Winner FY20Q2 Show less

Melbourne, Australia

- Reporting to the Marketing General Manager- Plan, implement and drive a range of marketing programs focused on driving all areas of the marketing pipeline, ultimately driving sales across the product mix.- Strategy, planning and execution of campaigns and complex nurture programs based on a customer’s lifecycle journey.- Report on marketing generated revenue and marketing influenced revenue.

Melbourne Area, Australia

- Reporting to the CMO- Responsible for all aspects of marketing including developing and driving marketing initiatives to create pipeline, pipeline conversion, enable sales success and increase brand awareness - Plan, develop and execute customised and targeted marketing campaigns and activities to achieve revenue and growth targets - Tracking, analysing, monitoring, communicating success and delivering ROI for all marketing activities - Identify, target and execute events… Show more - Reporting to the CMO- Responsible for all aspects of marketing including developing and driving marketing initiatives to create pipeline, pipeline conversion, enable sales success and increase brand awareness - Plan, develop and execute customised and targeted marketing campaigns and activities to achieve revenue and growth targets - Tracking, analysing, monitoring, communicating success and delivering ROI for all marketing activities - Identify, target and execute events (i.e. conferences, seminars, trade shows and webinars) - Manage campaign and content creation calendar (i.e. blog posts, whitepapers, videos, eBooks, customer case studies, webinars) - Help write and edit all marketing content Show less

Melbourne, Australia

- Marketing strategy and consulting services in customer lifecycle marketing, revenue cycle models and marketing automation for clients in Asia Pacific- Marketing and best practice implementations- Business process and marketing strategy development- Strategic and tactical project management (Scoping, management and presentation)- Data management (normalisation, hygiene and analysis) and CRM integration (Salesforce.com)- Lead management process design integrating online and… Show more - Marketing strategy and consulting services in customer lifecycle marketing, revenue cycle models and marketing automation for clients in Asia Pacific- Marketing and best practice implementations- Business process and marketing strategy development- Strategic and tactical project management (Scoping, management and presentation)- Data management (normalisation, hygiene and analysis) and CRM integration (Salesforce.com)- Lead management process design integrating online and offline lead generation- Customer nurturing (acquisition, retention and re-engagement campaigns)- Customer scoring, prioritisation and handover (marketing and sales alignment)- Automated and triggered (internal and external) communications programs - Reporting on sourced and influenced pipeline- Building, testing and optimizing campaigns to achieve greater results through A/B testing forms, landing pages and emails- Report on actionable insights and make recommendations on channel effectiveness, marketing spend and forecasting- Training and support on Marketo Show less

Melbourne, Australia

- Day-to-day point of contact with email broadcast partner - Ensure campaigns are executed strictly in line with processes and risks are appropriately mitigated - Maintain process documentation and distribute to all stakeholders - Daily liaison with Coles marketing to ensure effective campaign operation - Assist in identifying, and then implement trigger campaigns - Ensure other team members are appropriately trained - Work with email service provider to ensure a robust… Show more - Day-to-day point of contact with email broadcast partner - Ensure campaigns are executed strictly in line with processes and risks are appropriately mitigated - Maintain process documentation and distribute to all stakeholders - Daily liaison with Coles marketing to ensure effective campaign operation - Assist in identifying, and then implement trigger campaigns - Ensure other team members are appropriately trained - Work with email service provider to ensure a robust email marketing and broadcast platform to support multiple clients and manage multiple domains - Maintain appropriate measurement and reporting across all campaigns and distribute to stakeholders - Work with email service provider to implement appropriate new tools and technologies to support business initiatives and drive further efficiencies - Migrate existing campaigns as appropriate - Manage the email campaign calendar - Post-campaign analysis Key Achievements: - Learned how to use Responsys to execute a variety of digital campaigns. - Coordinated and deployed several eDM campaigns promoting a range of well-known FMCG brands and flybuys partners. Show less

Melbourne, Australia

- Research, implement and maintain the online marketing promotional program - Online promotional activities and strategies to include: *Running multiple email marketing programs *Designing and implementing lead nurturing programs *Running webinar programs *Community website sponsorships *Website traffic and website ranking maximization *Google Adwords campaign management *Social Media Marketing management *Other activities as identified… Show more - Research, implement and maintain the online marketing promotional program - Online promotional activities and strategies to include: *Running multiple email marketing programs *Designing and implementing lead nurturing programs *Running webinar programs *Community website sponsorships *Website traffic and website ranking maximization *Google Adwords campaign management *Social Media Marketing management *Other activities as identified through research - Administration and maximise use of Marketo (Marketing Automation Tool) - Website content management - Other general marketing tasks and projectsKey Achievements: - Setting up and managing a lead nurturing process, lead scoring system and progressive profiling system - Managing multiple promotional projects to increase awareness of two brands Show less

Melbourne, Australia

- Resource support to the Sales and Marketing Team - Sales and marketing collateral development administrative assistance including liaison with external agencies and suppliers - Production and distribution of e-newsletters and email marketing campaigns - Coordination and analysis of outbound e-mail programs - Market research - Preparation and analysis and tracking of sales and marketing budget - Co-ordination of marketing activities including liaison with external… Show more - Resource support to the Sales and Marketing Team - Sales and marketing collateral development administrative assistance including liaison with external agencies and suppliers - Production and distribution of e-newsletters and email marketing campaigns - Coordination and analysis of outbound e-mail programs - Market research - Preparation and analysis and tracking of sales and marketing budget - Co-ordination of marketing activities including liaison with external agencies and suppliers - Data management of sales leads to the RSC CRM data base - ResultsMail database administration: Allocation, tracking and analysis of leads and management of the database- Vendor fair administration (national and international): Coordination of vendor fair activities and logistics (8+ vendor fairs per year) - Software demonstration and conference call scheduling - Other general RSC sales and marketing tasks and projects on an as needs basisKey Achievements: - Gained marketing administrative skills and understanding of how to market to the B2B sector Show less

Master Of Marketing, Management

Activities and Societies: MBS Marketing Association (MMA)

Bachelor Of Business (Marketing), Economics, Accounting, Business Law, Sales, Finance & Marketing