Stef Pinto

Stef Pinto Email and Phone Number

Customer Success | Digital & AI @ Genesys
daly city, california, united states
Stef Pinto's Location
Melbourne, Victoria, Australia, Australia
Stef Pinto's Contact Details

Stef Pinto personal email

n/a

Stef Pinto phone numbers

About Stef Pinto

During my professional experience I have worked in marketing on the client, agency and MarTech vendor side. I have worked in a wide variety of industries in both the B2B and B2C sector for Australia's largest brands. I have adapted my skill set across a diverse range of companies, marketing objectives, target markets and budgets, which has strengthened my capability and adaptability.I provide marketing strategy and consulting services in data-driven customer lifecycle marketing and marketing automation. I continually strive to undertake projects that embrace innovation, creativity, and that challenge and leverage my current skill set.

Stef Pinto's Current Company Details
Genesys

Genesys

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Customer Success | Digital & AI
daly city, california, united states
Website:
genesys.com
Employees:
6207
Stef Pinto Work Experience Details
  • Genesys
    Senior Customer Success Manager - Financial Services
    Genesys Mar 2024 - Present
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  • Pluralsight
    Senior Customer Success Manager - Enterprise
    Pluralsight Jan 2023 - Jan 2024
    Melbourne, Victoria, Australia
    - Customer Engagement: Cultivated strong relationships with key stakeholders (i.e. CTOs, COOs, Head of Engineering, Head of Learning and Development) to understand their goals and challenges. Conducted regular check-ins and business reviews to ensure customer satisfaction.- Onboarding and Training: Facilitated learner, leader and admin enablement sessions to educate customers on platform features for optimal utilisation.- Account Growth and Expansion: Identified opportunities for… Show more - Customer Engagement: Cultivated strong relationships with key stakeholders (i.e. CTOs, COOs, Head of Engineering, Head of Learning and Development) to understand their goals and challenges. Conducted regular check-ins and business reviews to ensure customer satisfaction.- Onboarding and Training: Facilitated learner, leader and admin enablement sessions to educate customers on platform features for optimal utilisation.- Account Growth and Expansion: Identified opportunities for account expansion based on evolving customer needs. Collaborated with sales and product teams to drive upsells and cross-sell initiatives.- Product Feedback and Advocacy: Gathered and communicated customer feedback to the product development team.- Customer Retention: Monitored customer health, addressing issues proactively to prevent churn.Key Achievements- Helped one of my customers (one of Australia’s largest bank) win the Best in Tech Award in 2023- Responsible for the retention and expansion of APAC’s largest accounts Show less
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  • Oracle
    Senior Manager - Customer Success - Cx Marketing
    Oracle Jul 2017 - Dec 2022
    Melbourne, Australia
    - Working with Oracle CX Marketing’s Enterprise customers in defining success, consulting in ways technology can support their customer experience and marketing strategy- Inspire organisational transformation for better delivery of customer experience and marketing performance- Assessing customer’s digital maturity and recommending areas of improvement- Maintaining strong relationships with stakeholders in enterprise organisations (i.e. CMOs, Head of Digital Marketing) to drive… Show more - Working with Oracle CX Marketing’s Enterprise customers in defining success, consulting in ways technology can support their customer experience and marketing strategy- Inspire organisational transformation for better delivery of customer experience and marketing performance- Assessing customer’s digital maturity and recommending areas of improvement- Maintaining strong relationships with stakeholders in enterprise organisations (i.e. CMOs, Head of Digital Marketing) to drive retention and growthKey Achievements:- Responsible for the retention of over $6M in annual recurring revenue- Value Adoption Assessment Award Winner FY20Q1- Extra Mile Award Winner FY20Q2 Show less
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  • Vocus Communications
    Marketing Program Manager
    Vocus Communications Jun 2016 - Jun 2017
    Melbourne, Australia
    - Reporting to the Marketing General Manager- Plan, implement and drive a range of marketing programs focused on driving all areas of the marketing pipeline, ultimately driving sales across the product mix.- Strategy, planning and execution of campaigns and complex nurture programs based on a customer’s lifecycle journey.- Report on marketing generated revenue and marketing influenced revenue.
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  • Unleashed Software
    Marketing Manager
    Unleashed Software Jul 2015 - Jun 2016
    Melbourne Area, Australia
    - Reporting to the CMO- Responsible for all aspects of marketing including developing and driving marketing initiatives to create pipeline, pipeline conversion, enable sales success and increase brand awareness - Plan, develop and execute customised and targeted marketing campaigns and activities to achieve revenue and growth targets - Tracking, analysing, monitoring, communicating success and delivering ROI for all marketing activities - Identify, target and execute events… Show more - Reporting to the CMO- Responsible for all aspects of marketing including developing and driving marketing initiatives to create pipeline, pipeline conversion, enable sales success and increase brand awareness - Plan, develop and execute customised and targeted marketing campaigns and activities to achieve revenue and growth targets - Tracking, analysing, monitoring, communicating success and delivering ROI for all marketing activities - Identify, target and execute events (i.e. conferences, seminars, trade shows and webinars) - Manage campaign and content creation calendar (i.e. blog posts, whitepapers, videos, eBooks, customer case studies, webinars) - Help write and edit all marketing content Show less
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  • Datarati Pty Limited
    Marketing Senior Consultant
    Datarati Pty Limited Jul 2013 - Jul 2015
    Melbourne, Australia
    - Marketing strategy and consulting services in customer lifecycle marketing, revenue cycle models and marketing automation for clients in Asia Pacific- Marketing and best practice implementations- Business process and marketing strategy development- Strategic and tactical project management
(Scoping, management and presentation)- Data management (normalisation, hygiene and analysis) and CRM integration (Salesforce.com)- Lead management process design integrating online and… Show more - Marketing strategy and consulting services in customer lifecycle marketing, revenue cycle models and marketing automation for clients in Asia Pacific- Marketing and best practice implementations- Business process and marketing strategy development- Strategic and tactical project management
(Scoping, management and presentation)- Data management (normalisation, hygiene and analysis) and CRM integration (Salesforce.com)- Lead management process design integrating online and offline lead generation- Customer nurturing (acquisition, retention and re-engagement campaigns)- Customer scoring, prioritisation and handover (marketing and sales alignment)- Automated and triggered (internal and external) communications programs

- Reporting on sourced and influenced pipeline- Building, testing and optimizing campaigns to achieve greater results through A/B testing forms, landing pages and emails- Report on actionable insights and make recommendations on channel effectiveness, marketing spend and forecasting- Training and support on Marketo Show less
  • Coles Flybuys
    E-Communications Coordinator
    Coles Flybuys Aug 2012 - Jul 2013
    Melbourne, Australia
    - Day-to-day point of contact with email broadcast partner - Ensure campaigns are executed strictly in line with processes and risks are appropriately mitigated - Maintain process documentation and distribute to all stakeholders - Daily liaison with Coles marketing to ensure effective campaign operation - Assist in identifying, and then implement trigger campaigns - Ensure other team members are appropriately trained - Work with email service provider to ensure a robust… Show more - Day-to-day point of contact with email broadcast partner - Ensure campaigns are executed strictly in line with processes and risks are appropriately mitigated - Maintain process documentation and distribute to all stakeholders - Daily liaison with Coles marketing to ensure effective campaign operation - Assist in identifying, and then implement trigger campaigns - Ensure other team members are appropriately trained - Work with email service provider to ensure a robust email marketing and broadcast platform to support multiple clients and manage multiple domains - Maintain appropriate measurement and reporting across all campaigns and distribute to stakeholders - Work with email service provider to implement appropriate new tools and technologies to support business initiatives and drive further efficiencies - Migrate existing campaigns as appropriate - Manage the email campaign calendar - Post-campaign analysis Key Achievements: - Learned how to use Responsys to execute a variety of digital campaigns. - Coordinated and deployed several eDM campaigns promoting a range of well-known FMCG brands and flybuys partners. Show less
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  • Revelation Software Concepts
    Digital Marketing Executive
    Revelation Software Concepts Jul 2010 - Aug 2012
    Melbourne, Australia
    - Research, implement and maintain the online marketing promotional program - Online promotional activities and strategies to include: *Running multiple email marketing programs *Designing and implementing lead nurturing programs *Running webinar programs *Community website sponsorships *Website traffic and website ranking maximization *Google Adwords campaign management *Social Media Marketing management *Other activities as identified… Show more - Research, implement and maintain the online marketing promotional program - Online promotional activities and strategies to include: *Running multiple email marketing programs *Designing and implementing lead nurturing programs *Running webinar programs *Community website sponsorships *Website traffic and website ranking maximization *Google Adwords campaign management *Social Media Marketing management *Other activities as identified through research - Administration and maximise use of Marketo (Marketing Automation Tool) - Website content management - Other general marketing tasks and projectsKey Achievements: - Setting up and managing a lead nurturing process, lead scoring system and progressive profiling system - Managing multiple promotional projects to increase awareness of two brands Show less
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  • Revelation Software Concepts
    Marketing Coordinator
    Revelation Software Concepts Dec 2007 - Jul 2010
    Melbourne, Australia
    - Resource support to the Sales and Marketing Team - Sales and marketing collateral development administrative assistance including liaison with external agencies and suppliers - Production and distribution of e-newsletters and email marketing campaigns - Coordination and analysis of outbound e-mail programs - Market research - Preparation and analysis and tracking of sales and marketing budget - Co-ordination of marketing activities including liaison with external… Show more - Resource support to the Sales and Marketing Team - Sales and marketing collateral development administrative assistance including liaison with external agencies and suppliers - Production and distribution of e-newsletters and email marketing campaigns - Coordination and analysis of outbound e-mail programs - Market research - Preparation and analysis and tracking of sales and marketing budget - Co-ordination of marketing activities including liaison with external agencies and suppliers - Data management of sales leads to the RSC CRM data base - ResultsMail database administration: Allocation, tracking and analysis of leads and management of the database- Vendor fair administration (national and international): Coordination of vendor fair activities and logistics (8+ vendor fairs per year) - Software demonstration and conference call scheduling - Other general RSC sales and marketing tasks and projects on an as needs basisKey Achievements: - Gained marketing administrative skills and understanding of how to market to the B2B sector Show less
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Stef Pinto Skills

Microsoft Office Online Marketing Excel Social Media Social Media Marketing Email Marketing Databases Marketing Communications Digital Marketing Powerpoint Spanish Word Direct Marketing Seo Html Marketing Automation Sem Google Adwords B2b Problem Solving Event Management Lead Generation Facebook Dreamweaver Social Networking Blogging Photoshop English Online Advertising Database Marketing Strategy Management Crm B2b Marketing

Stef Pinto Education Details

Frequently Asked Questions about Stef Pinto

What company does Stef Pinto work for?

Stef Pinto works for Genesys

What is Stef Pinto's role at the current company?

Stef Pinto's current role is Customer Success | Digital & AI.

What is Stef Pinto's email address?

Stef Pinto's email address is st****@****rsc.com

What is Stef Pinto's direct phone number?

Stef Pinto's direct phone number is +64944*****

What schools did Stef Pinto attend?

Stef Pinto attended Melbourne Business School, Rmit University.

What are some of Stef Pinto's interests?

Stef Pinto has interest in Latin Dancing, Snowboarding, Environment, Search Engine Marketing, Surfing, Online Marketing, Painting, Social Media Marketing, Arts And Culture, Animal Welfare.

What skills is Stef Pinto known for?

Stef Pinto has skills like Microsoft Office, Online Marketing, Excel, Social Media, Social Media Marketing, Email Marketing, Databases, Marketing Communications, Digital Marketing, Powerpoint, Spanish, Word.

Who are Stef Pinto's colleagues?

Stef Pinto's colleagues are Rebecca C., Rob Oczkowski, Michelle Barbour, Hazel L., Susan Smith, Tam Vo, Beth Kirshenberg.

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