Steivene Kres Quintana Email & Phone Number

Philippines

*IT helpdesk (remote) 24/7*From managing to the client's basic M365/0365 Services, to managing Exchange & Azure Active Directory*Hardware/Software Support*Server Management*IT Consulting

Philippines

Roles • Troubleshoots issues on desktop computers (hardware and software), computing peripherals and test network connections.• Researches and identifies solutions to hardware issues, diagnose and troubleshoots technical issues including account setup and network configuration.• Asks internal customers targeted questions to quickly understand the problem.• Tracks computer system issues through to resolution, within agreed time limits.• Properly escalates unresolved issues to appropriate internal teams for resolution.• Provides prompt and accurate feedback to internal and external users. Refers to internal database or external resources to provide accurate technical solutions.• Ensures all issues are properly logged, action taken, and feedback provided.• Prioritizes and manages several open issues at one time, prepares accurate and timely reports.• Documents technical knowledge in the form of notes and manuals. Responsibilities Provide internal end user support:• Install/configure applications/peripherals on the workstations/laptops;• Replace faulty equipment and track all changes.• Help employees to use various applications when support is requested. Network/System Maintenance:• Quarterly updates on software/programs/windows• Updates on Router/Switches/FirewallBasic/Advanced hardware troubleshooting:• Diagnose and replace faulty components (HDD’s, memory modules, network cards, etc);• Update firmware (BIOS).• Provide override access to users for certain sites and whitelist/blacklist sites or links in the FirewallMaintenance tasks:• Maintain all computers and peripherals clean and functional.• Maintain computers and peripherals configuration accordingly with company standards;• Maintain up to date network information on predefined documents;• Maintain up to date company standard computer images.

Davao City, Philippines

Roles and Responsibilities• Assisting employees for technical/computer related issues• Investigate, diagnose and resolve all network problems.• Administering & designing LANs internet/intranet• Management of Vicidial Dialer• Implementing network security • Monitoring Telco’s, ISP’s, Users • Maintenance of servers

Davao City, Philippines

Roles and Responsibilities• Monitoring network connectivity & providing network security• Creating and configuring user accounts• Troubleshooting of PC’s & peripherals • Installation of new hardware/software• Installation, Configuration of Linksys VoIP hard phones; Configuration of softphones • Installation, configuration of IP camera (wired, wireless)• Installation, Configuration, Management of Asterisk Open-Source PBX Phone system

Davao City, Philippines

Roles and Responsibilities• Provide support for U-verse Products over VoIP • Installation, configuration of U-verse Router • Installation, configuration & troubleshooting of U-verse Digital TV • Setting-up home entertainment system on U-verse Digital TV • Troubleshooting Wired/Wireless Connection • Configuring Email ( Microsoft Office Outlook 2002, 2003 & 2007, Mac OS)

Davao City, Philippines

Roles and Responsibilities• Installation & configuration of Linksys Products (Routers, Switches, Hubs, etc.) • Initial set-up for home network for customers on Linksys Products