A global, nonprofit think tank and business membership organization that delivers Trusted Insights for What's Ahead.Account management for Asia Human Capital Center members, engagement, and retention for 20+ key accounts, often Fortune 500:• Facilitated the onboarding processes, ensuring their comprehensive understanding and maximum utilization of membership benefits • Proactively engaged with CHROs and senior executives via personalized emails and calls, enhancing the utilization of membership benefits, achieved a 100% renewal rate in 2022• Fostered close collaboration with cross-regional Research, Marketing, and Engagement teams to streamline content delivery, ensuring cohesive and impactful communication strategies• Coordinated and promoted monthly events including virtual roundtables, webcasts, and conferences, with an average 90% meeting satisfaction rateCouncil management for Asia Communications Leaders Council:• Implemented successful member engagement and retention strategies for Heads of Communication & Marketing, fostered strong and enduring relationships • Collaborated closely with the Program Director to design strategic and forward-looking meetings, aligning content with organizational goals and expectations of members• Coordinated in-person, hybrid, and virtual bimonthly meetings, with an average 85% meeting satisfaction rate

A nonprofit that transforms education to employment systems to prepare, place, and support people into life-changing careers that would otherwise be inaccessible. Founded by McKinsey & Company.Project management and coordination for CLAP for Youth @ JC project, initiated by The Hong Kong Jockey Club Charities Trust:• Managed two cohorts of different job training programs per quarter (Customer Service, Digital Marketing, and Front-end Web Development), ensuring comprehensive skill development and empowerment• Managed the rigorous learner recruitment and selection processes, handling over 150 applications per cohort by implementing efficient selection criteria, ensuring the enrollment of motivated and committed individuals• Established and maintained strong partnerships with multiple external stakeholders from social, education, and business sectors, enhancing learners’ experiences, improving content delivery, and securing employment opportunities for program graduates, fostering a supportive ecosystem• Engaged in the development of training programs, conducted preliminary market research, activity mapping, and focus group interviews with employers and subject matter experts, successfully launched the Guardians of the Silver Age (Healthcare) Program

A non-profit committed to developing a mutual support network for sexual minorities in Hong KongSummer Internship• Engaged in outreach services tailored for service users, providing essential support and resources• Cultivated awareness by drafting and translating educational materials, distributed to diverse audience including service users and the public• Engaged in funding proposal writing

• Spearheaded the seamless daily operations and HR management functions, such as supporting leave records, reimbursement processes, intern recruitment and selection

Summer Internship at Human Rights Education Department• Actively participated in the content creation and translation of human rights educational materials, including monthly newsletters and Human Rights Tour Pamphlet