Steph Centeno Email & Phone Number

Charlotte, North Carolina, United States

• UX/UI design• Graphic design, design strategy, branding, logos, and marketing.• Provide full creative services from new product development to small business consulting.• Designing and developing apparel and home goods for retail sale.

Charlotte, North Carolina, United States

• Developing processes and workflows for conducting content audits and creating content style guides.• Creating clear, concise technical copy that guides users through the process of using each product and reviewing content for consistency, accuracy, and clarity.• Responsible for writing exciting copy about upcoming product releases for interactive tutorials, videos, and company e-commerce website.• Played a lead role in developing and implementing product strategy that increased customer satisfaction ratings by 15%.• Wrote, edited, and managed the publication of product manuals, release notes, and online help.

Charlotte, North Carolina

• Developed unique and entertaining content for 4,000+ yearly subscribed users in printed and digitally published interactive book.• Lead user workshops that resulted in over $100K+ incremental revenue within my first year in the role.• Adapted and developed workflow and communication system during the COVID 19 pandemic, which resulted in an improved lead time for catalog publications from 30 days to 90 days.• Conceptualized new marketing strategy that included an online creative blog designed to boost sales and social media engagement which amassed over 56k+ subscribers.• Consistently advocate for people-centric standard methodologies and products.

• Developed unique and entertaining content for 4,000+ yearly subscribed users in printed and digitally published interactive book.• Lead user workshops that resulted in over $100K+ incremental revenue within my first year in the role.• Adapted and developed workflow and communication system during the COVID 19 pandemic, which resulted in an improved lead time for catalog publications from 30 days to 90 days.• Conceptualized new marketing strategy that included an online creative blog designed to boost sales and social media engagement which now has over 56k+ subscribers.

Successfully implemented standardization of client-friendly reception services with emphasis on time-sensitive goals.

Salisbury, North Carolina

- Assisted Special Projects director with preparation for the Rowan Chamber Annual Trade Show. - Responsible for constructing and updating the Leadership Rowan Alumni database. - Organized the chamber archives and updated information on the chamber website.- Designed and printed presentation and marketing materials.

Charlotte, North Carolina

- Process invoices and estimates using Quickbooks Pro- Log new customers into the Quickbooks database.- Communicate with clients via e-mail about estimates and invoices.

• Managed online content including website, weekly newsletter (with 9,000+ subscribers), and social media (with 8,000+ followers).• Provided research and created content for digital and printed materials during company $500,000 rebrand initiative.• Assistant to Marketing & Communications Director; sales, online marketing campaigns, and promotional contests.

Munich Area, Germany

- Language exchange with children and parents by participating in family and cultural activities.- Facilitated Math, English, and hand craft learning activities.

- Processed up to 50 home refinance loan applications at once.- Collected time sensitive and confidential documents from borrowers and organized materials in electronic document imaging software to be analyzed by underwriters.- Lauded for customer service and interpersonal skills.

Charlotte, North Carolina

- Operated cash register and customer service desk in a fast-paced, high-traffic retail environment.- Commended as a trusted, reliable, and efficient employee

- Supervised a Young Adults and an Adult book club program.- Returned books to their proper location.- Aided patrons in finding materials.- Proctored exams.- Administrative work, such as answering phones and faxing.

Bachelor Of Arts, History

Activities and Societies: Ethics Bowl, Community of Philosophical Thinkers, Russian ClubEthics Bowl Team B captain and participant.

High School Diploma, General Education

Activities and Societies: Beta Club, Spanish Club, D & D & Magic the Gathering Club, Martial Arts4 years of Spanish language study, 2.