Stephan Brooks Email & Phone Number

Worked closely with Mortgage Loan Originators, Senior Underwriters, and Closers to underwriteconventional mortgage loans. Including a detail review of the residential mortgage loan application anddocumentation as submitted to ensure loan meet underwriting guidelines. The detailed review entailsanalyzing documentation such as credit reports, income and asset documentation, collateral, fraudprevention tools and other applicable documentation as required to render a loan decision ensuringcompleteness, accuracy, and compliance.

Scheduling service for new customers or current clients. Organization of technicians route schedules,communications with customers via email or phone about products and services, processing paymentsvia POS systems, and providing geographical information to field technicians working across Wisconsinwhen needed.

Providing Customer service to clients with credit card issues, managing customers accounts, answeringinbound calls, handling minimal outbound calls, closing cards, reissue cards, updating customer records,sales, order processing, and organizing data via excel spreadsheets, minimal fraud analyzing, andaggressive security verification.

I was responsible for, monitoring security access, conducting security assessments through vulnerability, testing and risk analysis, performing both internal and external security audits, analyzing security breaches to identify the root cause, continuously updating the company’s incident response and disaster recovery plansverifying the security of third-party vendors and collaborating with them to meet security requirements.