Back into the Troubleshooting world that I have missed so much! Level 2 Desktop Support Engineer - provide technical assistance to TxDOT customers. Help install, upgrade and troubleshoot hardware and software systems. Primary responsibilities will be in Incident and Problem Managements. This position will be working with: 1 the End User Compute Engineering team which is responsible for creation and deployment of packages and images to all workstations, laptops and tablets using SCCM 2.

Provide continued support of existing Access Management Services provided by the UAM Team. Supports and maintains user account information including rights, security, and systems groups. Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of end- user profiles and application access. Identifies and resolves basic user access problems. Prepares or assists in the preparation of service record documentation. Shows awareness of standards and regulatory requirements related to assigned tasks. Assists in monitoring and aiding on the access of systems, subsystems, and software applications. Experience in automated data processing systems. UAM Analysts may be responsible for accessing data from and transferring data to various local, state, or federal databases.

Contract: Level 3 Desktop Analyst - Addison Group About the job:Familiar with applications and can troubleshoot windows 10, outlook, printers, etc. and can figure out root cause.SCCM experience.Teams application troubleshooting.Mobile iron experience, mobility, and printer experience would be a plus but not required.Ability to work in a fast paced, high pressure environment.

Contract: System Administrator will be responsible for supporting the transformation and implementation of our IT roadmap across the company. This role is pivotal to ensuring out IT provisioning is supported and out knowledgebase is kept up-to-date, taking into account emerging security and system updates and changes. The IT's aim is to ensure that our employees have a fantastic user experience.

Administrator, Enterprise Applications SupportPerforms security access management for network, database, applications and mainframe. Provides direct support for access administration (provisioning, de-provisioning, access control and reviews, etc.). Define Role Based Access Controls (RBAC) and assist with the implementation and ongoing maintenance to support role-based access. Document troubleshooting steps and resolutions in a manner that can be used as a guide to other members of IT and end users. Work as a team player to help accomplish goals and complete projects. Provide access support to end users on a variety of IT systems. Identify, research and resolve IT technical problems related to access or roles. Respond to business users telephone calls and email request/tickets for service. Document, track and monitor provisioning tickets to ensure a timely resolution. Provide follow up and ensure that business users are satisfied with provisioning ticket resolutions. Perform and responds to security audits as required and requested. Maintains confidentiality regarding investigations requests or findings. Conduct annual review & audit of all access criteria and work with area of responsibility to update or create new access criteria.Key Achievements: Consistently drive an environment of technical best practices for all supported technologies including User access for multiple Applications, User account controls, and Windows File Server data shares and permissions review, including assignment of Drive Mapping and File Access groups in Active Directory. Coordinate Division Management and Records Administrator security permissions review reporting with Server Support Group.

TxDOT Server Operations. Acting Team Lead (July 2018) Microsoft Windows Server Expert. Trouble-shooting, performance, file shares, permissions, drive mapping, Microsoft ADRAP, DNS, Active Directory, Advanced Group Policy Management (AGPM), ServiceNow Change Management/Ticketing/CMDB, McAfee AV, Citrix, vCenter, Cisco CWS, WebEx, Vulnerability management, staff documentation of all Server processes and procedures, collaboration with multiple IT support groups at all tier levels.

Short Term Contract (6 month) with NTT Data for TxDOT - EUC Transformation - Utilize Microsoft best practices to perform Discovery and Remediation of Active Directory, Clean up and verify consistency within Active Directory in preparation for implementation of Microsoft System Center, Rebuild WSUS environment with SCCM, and aid in transition from LANDesk to SCCM.

Seeking to re-enter the full-time workforce after 2 years of early retirement and part-time training positions. It was wonderful to have the opportunity to secure life-time benefits for my family and to acclimatize to South Austin after being 3rd generation at 49th and Burnet Rd. I am ready for daily IT challenges and building knowledge again!!!

I achieved my AAS Degree in Automotive Technology with Scholastic Excellence at a 3.89 GPA while building military promotion points. After one Automotive class, the Automotive Program Coordinator offered me a part-time position teaching. Instruct and Supervise 12 students in the theory and practice of Automotive Systems. While it has been almost 18 years since I have served as a professional mechanic, I find the information flows easily from 18 years experience in that field.

The Campus Director requested my assistance teaching Business English in a emergency situation. Testing my non-technical teaching skills two nights a week... Teaching is fun and 18 years performing daily written business communication gives me expert insight. Learning new tools, online resources, and business logistics is even more exciting.

As Senior Systems Analyst, responsible for tier III technical support, research, development, and testing of basic PC and server platforms for a 10,000+ person agency. This position oversees the development of all client computing images for use on agency computers following strict guidelines for security and interacts with custom software designers to ensure that mission-critical applications work correctly using agency hardware and software. In addition, responsible for project management involving outside contractors, other IT staff, and other agency enterprise staff for major upgrades to statewide systems. Documenting all pertinent system specifications is a major component of this job as well as technical documents for other IT staff and user how-to documents. Work with counterparts at other agencies, outsourced vendors and customer staff regarding system requirements.

(8/1/07-2/17/09) CAR for the State Administrative Agency (SAA). Provide IT training, planning, support, internal-divisional communication within DPS divisions and external vendor managed Web-Based Homeland Security Grant Management Systems. Additional duties include Move Coordinator for SAA Office move off DPS HQ campus, IT Purchase and Contract management, RFP Team Lead, train Web-Based App to Elected Officials, Fire Chiefs, Police Chiefs, and Staff via Councils of Governments across the State, PC/Network support/inventory coordination for 30 grant management business professionals. (7/16/06-8/1/07) Primary CAR assignment as Customer Liaison for the Driver's License Re-engineering Project (DLR) project. Additional duties include CAR for DL Office Moves, Crash Records Information System (CRIS) pilot, and assistant to the Narcotics Regulatory Program (NRP) IMS Project Manager.