As a highly accomplished operations executive, I have an outstanding record of achievement in translating organizational vision into actionable solutions for the organizations with which I work. I am known for creating, planning, and managing successful enterprise-wide programs, optimizing performance, and reducing redundancies. By leveraging data and analytics, I ensure teams use clear insight to inform their strategies and deliver better results. Throughout my tenure with EBG, I was instrumental in driving change and accelerating revenue for this leading provider of e-commerce solutions. By developing critical processes and protocols, coaching and mentoring top talent, and championing data and analytics solutions, I successfully steered the company to exceed its revenue goal of $1B. I developed strategies that enabled the company to scale its competitive position and lea initiatives that boosted market share, improved customer satisfaction, and increased profitability. Some of the key highlights of my career include the following achievements: Created a Customer Experience [CX] division, integrating voice of the customer [VoC] and Net Promoter Score [NPS] analytics to elevate service quality and consistently improve KPIs.Led integration and organizational structuring for 4 acquisitions, ensuring the seamless integration into existing business operations.Rebranded the company as EBG and transitioned it to a B2B2C e-commerce solutions platform.I am always eager to expand my professional network. If you would like to connect, please contact me via LinkedIn. SKILLSStrategic Management & Budget Planning Acquisition Integration & Oversight Technology & System Adoption Team Leadership & Mentoring Policy & Procedure CreationStakeholder RelationshipsRevenue & Profit Growth Partnership Cultivation Change Management Business Expansion Data ManagementProduct Strategy
