• Open, close, and run the branch daily operations in the absence of branch management • Aide other Branch Service Reps with technical problems and questions relating to products and regulations • Assist the VP of Operations with tasks/projects when not assigned to a branch • Perform FSR or BSR duties in the absence of associates• Help monitor all branch activities to ensure they are in compliance, including branch opening and closing policies and procedures

• Assisted members with opening and closing savings, checking, certificates, IRAs and other depository service accounts • Helped members and potential members with loan requests and loan applications • Identified cross-sell opportunities and cross-sold credit union products and services, including account related products such as, MBI, GAP, AD&D, etc. • Performed necessary file maintenance to set up accounts and services • Assured that appropriate records are maintained and required reports are prepared • Acted as a liaison between members and various organizations and departments • Monitored lobby activity to ensure prompt, professional service

• Provided exceptional member service and answered questions about products and services • Assisted members with financial transactions such as: deposits, withdrawals, transfers, loan payments, stop payments, account maintenance, member resolution, check cashing, etc. • Assessed member needs through probing questions and provided solutions to those needs with SCU products and services • Ensured Balancing Standards and Controllable Loss Guidelines were adhered to at all times. • Maintained a clean and neat workstation with a working supply of promotional materials and forms.

• Oversaw day to day store operations • Trained new associates on company processes and procedures • Delegated daily tasks to team members to optimize group productivity • Managed daily reports of transactions

• Supported management team in meeting sales targets • Handled returns and exchanges • Opened and closed the store • Audited registers and communicated any shortages or overages to Store Manager • Processed BOPIS orders • Assisted with planogram changes including store map, wall, fixture, & merchandising mix• Helped with shipment and put out product in its proper location

• Provided a quick and exceptional customer experience • Assisted customers with locating items • Maintained a clean and organized sales floor • Answered customer questions and concerns both in person and via phone• Worked the register

• Logged in daily production on PestPac software• Completed California WDO Reports and Completion Notices• Filed WDO reports online through the CA Structural Pest Control Board• Emailed all reports to clients, helped with scheduling, and processed payments

• Greeted visitors and maintained area organized and tidy • Answered phone calls/email inquiries and scheduled appointments • Assisted with data entry and handled all incoming and outgoing correspondence • Delivered administrative support by making copies, sending faxes, and organizing documents

Assistant Director for an outreach video created for prospective students, titled “Cerritos College Campus Tour”• Assisted with scheduling, script supervising, voice-over recording, and directing