Stephanie Bowman Email & Phone Number

Washington, Dc, Us

North America/South America

Manage new client software implementations and ensure successful implementations by meeting timelines and controlling the scope of projects. Some duties include reviewing data for eligibility to transfer into software and confirming clients' goals align with purchased services. The Planner must coordinate and prioritize projects, as well as assign project tasks, manage timelines, maintain project plans and communicate updates to clients, implementation specialists, sales, customer success managers, and senior management. The planner must also safeguard that the project is implemented within contractual obligations and regulatory requirements.

Mexico

* Provide support for eMaint software applications to end users in a Microsoft and Web-based environment.* Answer incoming eMaint software support phone calls, email and chat communications.* Find and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities.* Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.* Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.* Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.* Contribute to growth of eMaint knowledge base by creating product documentation addendums.* Deliver web-based training courseson basic eMaint system functionality to end users.* Assist in updating training course materials and website training content.* Actively participate in software product testing process to ensure new versions of software are ready to release.* Bilingual (Spanish and English)

Cairo, Egypt

Continuous analysis and report creation regarding the preparations, performance, tendencies, and outlook of the national Egyptian taekwondo team for the 2020 Tokyo games which garnered a historic double bronze medal outcome.

Querétaro, Mexico

Manage new client software implementations and ensure successful implementations by meeting timelines and controlling the scope of projects. The Planner must coordinate and prioritize projects, as well as assign project tasks, manage timelines, maintain project plans and communicate updates to clients, implementation specialists, sales, customer success managers, and senior management. The planner must also safeguard that the project is implemented within contractual obligations and regulatory requirements.

Estero, Fl

As the leader in Computerized Maintenance Management Software (CMMS), eMaint has been improving the way over 4,000 customers and 35,000 users in 55 countries manage their maintenance operations to control costs and increase overall productivity.- Guide new customers through eMaint’s onboarding process and provide CMMS strategies with the goal of getting customers up and running quickly.-Implement accounts located in Latin America and U.S.-Evaluate customer business requirements and system usage in order to make strategic recommendations.-Continually look at ways to improve the onboarding and account management process in order to enhance customer experience-Empowering our customers to expand their usage of eMaint, including developing and sharing best practices to drive adoption and ROI for customers through the use of eMaint products and services.-Developing and maintaining deep expertise of eMaint products and best practices to provide value to customers.-Developing and executing customer success plans, and tracking and reporting on key metrics for customer adoption and success.-Documenting findings from customer interactions and communicating them to various teams inside eMaint. We advocate internally for customer needs within eMaint with the authority to provide leadership in process changes to make our customers more successful.-Promoting an environment with high customer intimacy, sensitivity to business performance, and a high degree of situational awareness for all accounts.-Taking full ownership of customer satisfaction for those customers identified as needing Customer Success intervention and working through all issues.-Ensuring high customer satisfaction by surveying customers and making adjustments to increase customer satisfaction based on their feedback.-Ensuring that eMaint customers are more than satisfied by creating a community of "Raving Fans".

Estero Florida

Maintain customer relationship retention and optimization by making them as successful as possible in using our CMMS product.Actively manage my customer relationships as strategic portfolio assets.The emerging role of Customer Success Management is about a solution to the core issues of technology customer portfolio development, retention and expansion. The long-range vision of Customer Success Management is an integration of technology, Marketing, Sales, Professional Services, Training and Support into a relationship product for the SaaS/Cloud era.

* Provide support for eMaint software applications to end users in a Microsoft and Web-based environment.* Answer incoming eMaint software support phone calls, email and chat communications.* Find and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities.* Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.* Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.* Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.* Contribute to growth of eMaint knowledge base by creating product documentation addendums.* Deliver web-based training courseson basic eMaint system functionality to end users.* Assist in updating training course materials and website training content.* Actively participate in software product testing process to ensure new versions of software are ready to release.* Bilingual (Spanish and English)

Fort Myers, Florida Area

Fulfilled products and services, acted as a liaison between accounting and clients, handled all customer service issues, confirmation of attendees to all events, reported data, in charge of sales of products and services for a business consulting company. Responsible for a sales quota mainly focused on up selling existing clients.

Bachelor Of Science (Bs), International Business Administration, 3.8 Gpa

Studied International Business Administration with a minor in International Relations while studying different international corporations.

Minor, International Relations And Affairs