Stephanie Cooley Email & Phone Number

Establish and implement effective workplace proceduresEnsure policies and best practices are up to industry standards and government regulationsHire, train and monitor administrative stuffOrganize patient records using electronic health records keepingSupervise daily practice operations such as billing, debt collections, security and occupational health and safetyInteract with patients and address their complaintsCoordinate regular staff meetings and performance reviewsCollaborate with Physicians to develop business strategies and patient services

Assists clients in finding their ideal destinations, matching them with suitable vacation spots, and providing a list of activities to enhance their travel experience.

Camp Hill, Alabama, United States

Essential duties and responsibilities include ensuring inventory accuracy by monitoring all material for proper verification and reporting to the inventory list remotely. Assisted Field Service Technicians throughout the organization with van, storage unit and tool inventory control. Worked directly with field technicians and management team to reconcile data regarding stock inflow and outflow for legacy installations, current upgrades, service/maintenance of video surveillance equipment, alarms, networking, and POS equipment nationwide. Identify stagnant inventory and determine a course of action to mitigate. Establish systems, procedures, and controls to assure the accuracy of inventory within the system.

Tallassee, Alabama, United States

Ensure the smooth operation , essential responsibilities are managing patient information, handling front office duties, completing clerical tasks, scheduling appointments, filling information, coordinating staff, and responsibilities include preparing, posting, verifying and recording customer payments and transactions related to accounts receivable, insurance payors and payments via check, eft and credit card. Creates Invoices According to Company Practices; Submits Invoices to Customers. Maintains and Updates Customer Files, Including Name Or Address Changes, Mergers, or Mailing Attentions. Drafts correspondence for standard past-due accounts and collections, identifies delinquent accounts by reviewing files, and contacts delinquent account holders to request payment. Creates reports regarding the current status of customer accounts as requested. Researches customer discrepancies and past-due amounts with the assistance office staff. Collaborates with a contracted Collections Attorney for delinquent accounts over 90 days. Reconcile accounts receivable on bi-weekly basis. Generate monthly billing statements based on the general ledger. Copies, files, and retrieves materials for accounts receivable as needed. Relays changes of information to appropriate employees. Maintain current and detailed collection notes. Performs other related duties as assigned.

Tallassee, Alabama, United States

Essential duties and responsibilities include determining the specifications of various ophthalmic appliances that will ensure that necessary correction to a person's eyesight. Cut, polish, and grind lenses for prescription glasses to meet the needs of the patient. Utilize programs, applications, and back-end systems to maintain customer prescriptions records and other confidential information with respect to processing, billing, returns, exchanges, and warranty fulfillment; inform customers promptly and respectfully when there are expected delays regarding an order.Resolve calls/tickets regarding operations, service, and product quality. Note and report opinions/feedback from customers about all products and services. Place orders on various products including lenses and frames to keep inventory up-to-date while maintaining continual process improvement and improving efficacy and cost reduction. Stay updated with the most current information available regarding the company profile as well as the general operation of the retail stores to provide customers with accurate information when necessary. Develop and retain a full understanding of all products offered (lenses and frames) as well as manufacturing times; make best-suited suggestions for customers based on specific, individual needs. Continuously monitor and update the company social media pages. Created and launched successful marketing campaigns in a small-town growing office. Attend weekly staff meetings and quarterly training.

Montgomery, Alabama, United States

Essential duties and responsibilities include ensuring inventory accuracy by monitoring all material for proper verification and reporting to the inventory list remotely. Assisted Field Service Technicians throughout the organization with van and tool inventory control. Worked directly with field technicians and management team to reconcile data regarding stock inflow and outflow for legacy installations, current upgrades, service/maintenance of video surveillance equipment, alarms, networking, and POS equipment nationwide. Reviewed the balance of stock item inventory by ensuring proper sorting and filing of documents with identified project, part and kit numbers. Collaborated with administrative and financial teams to ensure billing issues are taken care of promptly.

Camp Hill, Alabama, United States

Ensured timely throughput of material from receiving to customer delivery while handling all material in accordance with safety guidelines to ensure quality standards. Responsible for accuracy for all incoming shipment documents to include distribution of printed and/or scanned documents to the appropriate departments with incoming inventoried parts. Initiated work orders for all warranty and out-of-warranty repair items, ensure physical transfer and staging of inventory parts to respective warehouses for distribution to the repair department. Maintained routine correspondence with shipping/receiving management and field technicians with items to be repaired, physical inventory to track the serial number of the product previously sold and being returned while maintaining communication lines with customers regarding repairs, PO and invoicing.

Sellersburg, Indiana

Reinforced lesson plans by reviewing material with students one-on-one and in small groups, ensured adherence to school and classroom rules to help teach students proper behavior. Assisted teachers in preparing lesson plans and daily activities and supervised students in class, between classes, lunch, recess, and field trips. Maintained monthly tuition payments records.

Louisville, Kentucky

Responsible for collecting inpatient/outpatient medical charts from nursing units, preparation of medical records for scanning & indexing into Cerner, distribution of reports into patient charts while ensuring sufficient staffing for all essential departmental areas, including file room, archives, distribution center, physician incomplete records and release of information. Responsible for maintaining the integrity and accessibility of patient medical records, maintaining staff schedules to ensure 24/7 coverage, including holidays and weekends, and maintaining departmental supply and distribution.

Responsible for patient check-in, verifying demographic insurance information, obtaining referral/authorization, explaining medical benefits, completing insurance forms including accident, automobile, workman’s comp, etc. Explained clinic policies to patients, collection of copay/deductibles, scheduling appointments, entering daily charges, incoming and outgoing communication, and maintaining department supply and distribution.

Responsible for processing multiple charge documents and assigning appropriate revenue levels that directly impact revenue for several revenue centers. Responsible for ensuring accurate procedure schedule, booking add-on cases, and ensuring patient account numbers are appropriate for billing. Ensure accurate data entry of case information. The Operating Room management system uses this data to reserve future case times. Surgery Management, Finance and multiple departments use the data to prepare staffing models, make operational decisions and satisfy regulatory requirements. Requires a high level of accuracy. Understands the impact of errors to the hospital in lost revenue, insurance denials, and negative patient relations. Answering and transferring calls on a busy multi-line switch.

Scheduling And Registration

Responsible for accurately scheduling diagnostic tests, entering complete and accurate demographics and insurance information for all patients scheduled for procedure, registering patients for scheduled appointments, verifying the insurance information, maintaining effective communication with the members of the healthcare team, phone and one on one communication with physician’s office and patients and assists in delivering high quality health care services in a professional, compassionate, and courteous manner.

Accounts Receivable Clerk /Support Team

Responsible for posting charges and credits to patient accounts; reconciling accounts receivable daily to ensure proper payment postings; communicating with insurance companies to resolve payment discrepancies as well as working to patients that were self pay. Responsible for distributing patient bills, statements and reports to the ancillary users. Responsible for verifying patient insurance plans in Invision (A2K) System in order to scan the patient accounts in Sovera. Responsible for posting charges and credits to patient accounts, retrieving patient records for departments as needed to meet audit and other deadlines using Sovera PFS and Sovera HIM. Responsible for scanning and indexing insurance cards into Sovera PFS. Responsible for processing all department mail, record information daily on log sheets for proper operation of the department; perform data entry functions, perform clerical duties for department. Responsible for maintaining confidentiality of information of department; communication with external vendors to resolve any software and or hardware issues; contribute to the efficient operation of the department; and assist in delivering high quality health care thru any means available. Responsible for ordering supplies through RSS and Office Depot.

Responsible for preparing medical records charts for scanning and answering service requests for release of information via phone and/or written correspondence. Also responsible for scanning and indexing records into Sovera HIM when needed.

Louisville, Kentucky

Assist customers with questions about products and apparel. Operate registers and credit card machines during sales transactions, according to store location and policy. Perform cleaning duties at the request of Victoria’s Serect management. Responsible for receiving, unpacking and preparing merchandise for the selling floor.

Human Services, General, Completed 12 Credit Hours

Certified Therapeutic Massage Therapy Degree, Therapeutic Massage, Licensed Massage Therapist

Core 40