Stephanie D. Email & Phone Number

United States

United States

Perform reception duties which include: smiling, greeting visitors and employees, answering phones, conference room scheduling, and various administrative functions.Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude.Typing correspondence, filing, copying, data entry, word processing, sending and receiving faxes, sorting mail and other administrative tasks as assigned.Updating employee lists.Consistently adhere to business procedure guidelines.Take direction from supervisor or site manager.Participate in cross-training.Maintain all logs and reporting documentation; attention to detail.Adhere to all safety proceduresPerform other tasks as assigned

Pittsburgh, Pennsylvania, United States

Answering the telephone.Scheduling and canceling appointments.Handling payments.Answering questions regarding our services, our pricing and insurance coverage.Performing cupping therapy on patients and also applying hot packs to patients after acupuncture and/or cupping.Running the autoclave to clean/sanitize the cups.Performing Ionic foot baths for patients to help release toxins from their body.Cleaning and sanitizing patient rooms after each patient leaves.Restocking supplies in each patient room.Reviewing insurance benefits through online portal.Communicating with insurance companies to verify patients coverage.Submitting claims to insurance companies.

Pittsburgh, Pa

Pittsburgh, Pennsylvania

▪Answer/Document member inquires.▪Follow up on/Document actions required to service inquiry for members.▪Investigate inquiries for members.▪Conduct outbound calls to clarify follow up/resolve inquiries from members.▪Conduct outbound service calls in accordance with department initiatives.▪Provide exemplary Customer Service by being proactive/responsive to member inquiries. ▪Remain current on all departmental policies, procedures, plan benefit designs & modifications. ▪Ability to understand & effectively communicate information regarding a basic product line or function.

Greater Pittsburgh Area

Analyzed benefit grids to determine eligibility of benefits. Coded benefits and reviewed claims.

Worked as a contract worker at Highmark. My responsibilities included, but were not limited to: Researching the benefit summary/plan and reviewing the provided coding documents to ensure that patient claims are processing correctly. Also responsible for performing "internal verification" for work that is done by the other coders to help to lower the risk of discrepancies. The project that I was assigned to was for a new client, so the work is also considered to be conversion coding, since it is still in the migrational period.

Bellevue, Pa 15202

Responsible for greeting and assisting the customers in finding the appropriate products. Merchandising, restocking product, pricing items, recording inventory, training new associates, opening and closing the store, running the cash register and answering the telephone.