(Laid off due to COVID-19)Interface with customers to assist with account and order maintenance within the wholesale environment with product creation and fulfillment.• Work with a set of accounts to create custom products for retail locations.• Proficient in transcribing details and specifics of orders into electronic production ordering system, shipping and tracking, product billing, and refunds.• Electronically monitoring/tracking of order production to be sure of completion.• Provide customer service with company/account representatives to finalize orders and receive approval for custom production.• Process orders for products and ensure they are fulfilled accurately and in a timely manner.• Work with accounts on any quality or shipping issues that may arise.• Communicate with the production team on any issues when processing orders.• Work with company/account art departments to give feedback and approval for custom product by creating electronic presentations and write-ups to display how products will look upon completion.• Assisted with clerical duties such as answering and transferring calls, paging co-workers throughout the facility, and signing in visiting guests and representatives.

Responsible for assisting guests with retail purchases while they are visiting the Biltmore Estate. • Worked in various retail environments assisting guests with their purchases of merchandise while delivering a high level of guest service.• Became lead salesperson at Antler Hill Outfitters, selling outdoor apparel and accessories.• Communicated guest feedback on products in Antler Hill Outfitters regularly with Biltmore buying team.• Assisted with deliveries and restocking of products within the various shops.• Performed closing duties that included reconciling registers, preparing end of the day sales reports, and ensuring shops were ready for business the following day.

Worked in a fast-paced, historical guest service environment.• Responsible for taking photographs of guests as they are starting their tour of Biltmore House.• Responsible for selling photo packages after helping guests choose what they would like once their tours had concluded.

Responsible for assisting guests on and off the ride, learning complex electronic console equipment to keep the ride running efficiently and safely, maintaining guest safety, continuously speaking/conversing/ spieling to guests throughout the ride, answering guest questions, offering Park/Resort information and giving directions.• Continuously exhibit the high level of composure and courtesy expected of Disney show quality.• Maintain a positive, friendly, and helpful attitude toward guests and fellow Cast Members.

Worked in a fast-paced, energized Quick Service Resort food court. Extensively involved in all aspects of food service including serving guests, cashier, stocking product, and answering questions. • Adept problem-solver concerning guest issues.• Handpicked for Trainer status, extensively trained incoming and transferring Cast Members