Stephanie Flores Email & Phone Number

stephanie.flores081909@gmail.com/805.490.1791I am recognized for my dedication, loyalty, and strong work ethic. A leader who identifies the problem, creates the solution, and executes to enable the business to achieve their vision. Deep understanding of department creation for start-ups, key account management and brand strategy with a proven track record as a successful leader and building long-lasting customer relationships. By developing a keen understanding of the business and expected goals, I utilize all my skills to reach the desired end state.PROFESSIONAL COMPETENCIES• Operational/Service Leader • Project Management • Strategic Planning • Relationship Management • Lead Generation • Servant Leader/Mentor • Technology Integration • Results Driven • Cross-functional SavvyACHIEVEMENTS• Instrumental in establishing and growing a start-up direct to consumer; including customer service, strategic marketing campaigns based on effective date and business type, Salesforce.com customization and 3rd party vendor relationships. Premium growth to $160 million.• Creation and management of successful customer service department (up to 7 people) including strategic efficiencies, appropriate number of employees to support new business and renewals to ensure growth and longevity of policyholder relationships, consistent onboarding protocols, analytics for success and time management and focused relationship building through strong customer service. • Creation and implementation of a 15 person call center, database management to ensure appropriate targeted business, scripting for all employees for consistent messaging, lead generation, and in person presentations with prospective policyholders.• Key participant in transition from direct to agency model including targeting of agency partners, rebuild of Salesforce.com, agency contracts, online and direct marketing campaigns and redirection of customer service department. • Secondary start up: including supporting business run off from a customer service perspective. • Restructuring of customer service department and marketing campaigns resulting in $168 million growth to establish model for acquisition.• Integration of technology VALUE PROPOSITIONI am a problem-solver and the “go to” person on any team. I see the vision and build the strategy to achieve the desired end state. I understand the importance of building a plan to successfully reach the goal. Throughout the planning process, I use my experience and collaboration with various departments to accomplish the targeted outcome.

• 

  Sonoma State University

  Bachelor Of Arts, English Literature